How long does it take to get an Upgraded Device when ordering on-line?

Curious what peoples experience has been when ordering either a new line of service or upgrading a current device via the AT&T On-Line ordering system ... I began my process over 4-weeks ago and the upgraded phones are tentatively scheduled for delivery tomorrow (1-week after finally being shipped).

During the upgrade process, my requests were declined because AT&T multiple systems had not been fully updated (each system had different address and account information) ... btw, I've been with AT&T for nearly 17yrs and to learn that their systems do not communicate is pretty sad.

Once the order was finally able to be entered (with the help of a telephone agent (which still took almost an hour on the phone)) the process begins ... waiting ... waiting ... waiting ... a week later, the phones are ready to ship ... waiting ... waiting .... waiting .... phones have shipped ... waiting ... waiting ... waiting ... still waiting

I have ordered new and upgraded devices on line a few times of being a customer of AT&T, in a previous life, I was the account manager for my companies AT&T Wireless Business Account, so I was in communication with AT&T pretty regularly and was very versed in their process ... wow how things have change (and clearly not for the good).

Oh, and when brought this to AT&T Attention (multiple time, they offered to credit the upgrade fee of $25 ... wow, nice)

Anyone else out there experience something similar?