How do I report a rude ATT employee?

Hello @watdawaq,

I’m sorry to hear of your experience you have had.  We do not want any of our customers to have the same experience!  Any feedback you provide is greatly appreciated!

If you want to file a complaint, you can do so by following this link.  We can also discuss your concern further if you desire and see what resolution we can discover for you.  If you choose to do so, I will need you to please send me a private message to @ATTCares to gather details for your account and situation.  Please also provide me with your name, account number, and the type of AT&T services you have (ex. Wireless, U-Verse, DirecTV, etc).  If there are any additional details about your situation which will be beneficial for further help, I would appreciate it. 

I appreciate the opportunity to help you!

Adam, AT&T Community Specialist

I also had a horrible experience with AT&T. The employees are like robots that repeat policy and can’t comprehend complex situations. They repeatedly make mistakes and blame the customer. The AT&T franchises (  the AT&T stores in shopping malls etc are not owned by AT&T)scam customers and AT&T blames the customer for not noticing. The employees are rude,condescending and they mute the phone so when you complain so it’s not recorded. 

I asked for a phone number to call with a complaint but I was told I need to Fax or email 🤣LOL. The irony is inescapable. I will be paying off my account and giving my business elsewhere. 

I would like to say I am not happy with ATT or their team. Jineth ID 42310067 who claim he or she was a manager was mad rude. I spend all this money monthly and I don't think I should get the kind of customer service I received today. After I am done with work today I was be switching carries this had done it. The reason for me getting in contact with ATT was be my phone was cut off 2 days after I paid my bill and set up agreement for the 50 balance. I am just done with ATT. Then he or she ended our chat and logged me out i'm like WOW.. I AM VERY P*****AND WHEN I GET OFF I WILL BE GOING TO SEE ABOUT SWITCHING MY CARRIER...... 

I signed up on 11 Sept 2019 under two conditions offered by the sales team:  A total of $120 per month for all charges with television and internet (to be lower than my pre-existing Spectrum bill) and their offer of a $400 gift card.  The first installation rep would be available on that date after I called to set everything up in early August 2019, and when the technician arrived, a sales employee was with him to finalise everything.  This is the second time that I confirmed with AT&T the $120 total bill and the $400 gift card, with no ambiguity whatsoever.

I am cancelling my service today and going back to Spectrum because the first bill arrived with $40 of additional unexplained fees, surcharges, and taxes which were at no point explained in either of the two sales dialogues, and the $400 gift card has been reduced to $200.  Several (!) employees when called fail to see the issue of an addition $40 in fees guaranteed every month, every employee refused to access the supposedly recorded calls to verify what was offered to me, and we reached the boiling point today which is leading me to file many formal reports and push to have a manager terminated.

I was explaining the situation for the 15th time to a sales representative who said that her manager would be better suited to fix this than I was, and the manager was some egotistical ape who kept talking over me in repeating his company-issued statements without giving me the opportunity to fully explain the situation or why this is a problem.  I requested several times for him to stop talking over me and to stop interrupting me so that I can finish what I was saying so that he can clearly understand the situation, which he refused to comply with, going as far as to swear at me, telling me that he does not have to take this shít (when I would tell him to be silent and let me speak), and so on; I grew tired of his belligerence and asked to speak to his manager, and he said " xxxx you, I am the manager," refusing to connect me to anyone more useful before ultimately hanging up on me.  This sales "manager" needs to be terminated immediately, publicly embarrassed, and refused any semblance of authority or responsibility in the future wherever he goes.

Thanks to this, I now have Spectrum scheduled to replace AT&T even though I replaced Spectrum with AT&T within the past month due to the lie of a $400 gift card and lower monthly total than what I was paying with Spectrum.

Phone customer service 101 -- When a customer is speaking, you stop speaking until they are done.  When a customer requests a manager, you give up your prideful fight and you let your manager deal with it.  I will never return to AT&T for any reason whatsoever, and I will ensure that my network abandons AT&T, as well.  

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WOW ... You guys at ATT sure do make it difficult to report Rude Behavior by ATT employees. ... Linemen in my neighbirhood today were using very loud and profain language that could be heard a block away. ... I am shocked how difficult it is to get a Supervisor over the phone on this matter. ... I have been an AT&T customer for over 50 years. ... I guess it is time to consider other options for my service ...

I was speaking to Sebrina (if I'm not mistaken) about an upgrade.  She asked for my phone number, company name and etc.  Then she asked me what phone do I want to upgrade to.  I was not sure but she kept pushing to ask what kind of phone.  She didn't give me any idea or option how much or what kind of phone the line is eligible for.  To avoid going in a loop, I ask her to listen to me for a second nicely.  She said "(Edited per community guidelines)OFF" and immediately transfer me an unknown extension.  I understand someone could be in a bad mood but I didn't say anything mean to be treated that way.  I may not have a big company but I do have 17 lines and doing with AT&T almost 15 years. Really!!

I have had the worst experience with At&t tv customer service! I was calling for the second time with a simple overcharging issue when “Jessie” employee number JE314S decided to talk over me and argue! I immediately asked for a supervisor, but she continued to be rude and unprofessional denying me the opportunity to speak to her superior. She kept me on the phone with her for 40 minutes while she typed ridiculously and made snide comments. I had to have asked close to 50 times for a supervisor! But the killer part was when I asked for her employee id number, she told me that nothing would happen to her for being rude! I canceled the tv service, internet service, and once my cell phone contract is up trust me it will be canceled!!!! I don’t understand how such a large company fails to properly train their customer service reps! 

I went into the att store #EHXW off the grand parkway in spring, tx.

I purchased the new iPhone 12 pro max. With Anthony. He was great and had excellent customer service skills he Made the process very easy. The only thing is he ordered the wrong phone for me.. I wanted the 256 Gb and he ordered the 128 Gb. I called the store and Anthony had already left and they said there wasn’t anything I could do I would have to call customer service.

I called customer service and they didn’t know what to do and canceled my order and sent me to a department to re order it. Well the person I was transferred to wasn’t “ in sales “ as he stated and couldn’t help me.

I ended up going back to the store this morning to just go ahead and order it again directly through them.

I came right at the stores opening time and there were 2 employees assisting other customers so I sat down and waiting about 5-10 mins.

Then Paola V came out to help me. She didn’t greet me all she said was “do you need help” she was not friendly AT ALL. I felt like me being in the store was bothering her and I was already frustrated with my experience. She barely spoke to me and when I asked her questions she didn’t seem like she knew the answers and was very rude about it. She processed my new order and I left. Then I got a email from att and I noticed my bill was going to be going up which is what I didn’t want and that’s why I paid the phone off... so I went back in to ask her questions about it and she did not want to help me at all, didn’t even bother to try. She was extremely rude and had no personality. I work in customer service and I was appalled at the way I was treated by your employee.

I went into the att store #EHXW off the grand parkway in spring, tx.

I purchased the new iPhone 12 pro max. With Anthony. He was great and had excellent customer service skills he Made the process very easy. The only thing is he ordered the wrong phone for me.. I wanted the 256 Gb and he ordered the 128 Gb. I called the store and Anthony had already left and they said there wasn’t anything I could do I would have to call customer service.

I called customer service and they didn’t know what to do and canceled my order and sent me to a department to re order it. Well the person I was transferred to wasn’t “ in sales “ as he stated and couldn’t help me.

I ended up going back to the store this morning to just go ahead and order it again directly through them.

I came right at the stores opening time and there were 2 employees assisting other customers so I sat down and waiting about 5-10 mins.

Then Paola V came out to help me. She didn’t greet me all she said was “do you need help” she was not friendly AT ALL. I felt like me being in the store was bothering her and I was already frustrated with my experience. She barely spoke to me and when I asked her questions she didn’t seem like she knew the answers and was very rude about it. She processed my new order and I left. Then I got a email from att and I noticed my bill was going to be going up which is what I didn’t want and that’s why I paid the phone off... so I went back in to ask her questions about it and she did not want to help me at all, didn’t even bother to try. She was extremely rude and had no personality. I work in customer service and I was appalled at the way I was treated by your employee.

My wife and I are not happy with the lack of customer service shown to us at the AT&T store on orchard lake road. The sales associate who gave poor service was Courtney.

 The minute we arrived we were rushed over to her computer and promptly told what to do.

she knew little about the products and never actually answered our questions. 
The way in which we were treated was as if we came when they were getting ready to close.

They close at 8 on Saturdays and it wasn’t even 7 by the time we got there.

Our lovey sales woman, Courtney, asked if my wife and I planned on getting accessories.

I told her not at the moment, but maybe when we bring our phones back to be traded in.

Being the professional that she is....

she got up and left. No good bye. No thank you for coming in. NOTHING!

To top everything off. When we finally made it home we actually had to google how to set up our “new phones”

Its always such a fun and exciting experience whenever we buy new phones at AT&T

I believe at this point we’ll be returning these “new phones” and switching to a different provider.