How do I exchange a phone using buyers remorse I ordered online?

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How do I exchange a phone using buyers remorse I ordered online?

I just switched to AT&T, (2 weeks ago) and ordered my smartphone online.  I decided I do not like it, and want to exchange it for a different phone.  So, unsure what to do, I went in to an AT&T store.  They said I could do the return over the phone and then mail the phone back (after the new one arived).  Cool, I went home and called Customer Service.  They (when I got to a person) told me I had to do it online.  Okay... So I went online, and not being very 'net savy, I couldn't figure out what to do... so I used the chat help.  I was told to call... So I called again hoping another rep would answer and be able to help.   Again I was told I had to do this online.  All I can find online is the return policy, not the means to do a return.

 

I am quite frustrated now and getting tired of going in circles.

Can someone plz tell me what I should do.

Message 1 of 10 (5,881 Views)
Employee
Solution
Accepted by topic author Ravn
‎09-30-2015 1:39 AM

Re: How do I exchange a phone using buyers remorse I ordered online?

In store or over the phone but you have to ship yours back first. Beat to do in store
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 10 (5,868 Views)
Former Community Manager

Re: How do I exchange a phone using buyers remorse I ordered online?

I'm sorry you've had so much difficulty returning your phone. You can do this online or over the phone but I understand that it can get a bit confusing. 

 

If you'll please send me a private message with your name, account number, phone number and the best time to contact you; I'll havea  member of our team give you a call to help out. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

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I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 3 of 10 (5,854 Views)
Contributor

Re: How do I exchange a phone using buyers remorse I ordered online?

welll... this is going well...

the guy I'm supposed to call is never there and never returns my calls

super.

I love how this hasn't resolved my problem -_-

Message 4 of 10 (5,771 Views)
Former Community Manager
Solution
Accepted by topic author Ravn
‎09-30-2015 1:39 AM

Re: How do I exchange a phone using buyers remorse I ordered online?

I'm sorry Mike hasn't returned your call. I'll get ahold of him this morning and see what's going on. 

 

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 5 of 10 (5,761 Views)
Contributor

Re: How do I exchange a phone using buyers remorse I ordered online?

Turns out the AT&T store I went to was not an Official Store.

Had I gone to one first, I would have had no trouble.

The people there are very friendly and helpful ^_^

Thank you very much, I like my new phone much better Smiley Happy

Message 6 of 10 (5,743 Views)
Contributor

Re: How do I exchange a phone using buyers remorse I ordered online?

Just purchased a galaxy edge 10 days ago and I dropped it at work. Can I get a remorse exchange
Message 7 of 10 (462 Views)
ACE - Master

Re: How do I exchange a phone using buyers remorse I ordered online?

@Thoney16 That's not remorse, that's "you broke it, you bought it".  Sorry.

(Remorse is you wish you got an iPhone)

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Message 8 of 10 (450 Views)
ACE - Expert

Re: How do I exchange a phone using buyers remorse I ordered online?

@Thoney16. The only remorse you get is, "we are sorry for your loss.."   You will have to pay to have the screen replaced.  

If you have insurance the deductible is $199, and they send you a certified like new phone, not a new one.  

I suggest you contact Samsung about repair to maintain your warranty. 

 

 

(The following is included after all posts to save typing) We are fellow customers. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 10 (445 Views)
Contributor

Re: How do I exchange a phone using buyers remorse I ordered online?

Thanks.
Message 10 of 10 (421 Views)
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