How could I get a full refund?

Teacher

How could I get a full refund?

Hello,

I ordered the GoPhone with AT&T. I ordered it over the phone by calling 888-333-6651. But I changed my mind about it and I would like a full refund. The UPS is delivering it on the 23rd. I know if it requires a signature than I could refuse the package. And if it doesn't require a signature than they would just drop it at my house so if that happens than would I need to take it to the UPS location and have them send it back to the sender? After that than who do I call to request a full refund in the amount of $15.89? Please let me know ASAP. Thank you!
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Employee

Re: How could I get a full refund?

When you get the package, there's a pre-addressed pre-paid return label inside.  You can just put that on and send it back.  Once it reaches the warehouse, it will be scanned.  When it's scanned, that let's AT&T know that you did send back the phone, and you'll get your money refunded back to you.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 3
Teacher

Re: How could I get a full refund?

Thank you so much!
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