How can I get a name change on caller ID??

Voyager

Re: How can I get a name change on caller ID??

Who are you calling when the name shows up wrong, and does the number show up correctly?

 

When you call some non-ATT customer (like Comcast, or CenturyLink) ATT only passes the number to the calling party, because that is how caller ID works. If it's correct in ATT's system, then the problem is with the called parties carrier and ATT can do little to fix it. Tier II technical support can fill out the 'Mobility CNAM' form, and attempt to have the problem carrier contacted, but there is no assurance of resolution. 

 

Certain companies (I'm looking at you, Comcast) rarely if ever update their caller ID records. 

 

 

Message 16 of 24 (25,147 Views)
Employee

Re: How can I get a name change on caller ID??

and also the caller id box will pull from memory first so it has to be cleard when the other company updates their database or it'll never show the correct name on the caller id
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 17 of 24 (25,141 Views)
Professor

Re: How can I get a name change on caller ID??

I have made a change at my account level yesterday on one of the lines on my account. I will see if its updated today or will monitor how long it takes. But if i remember, when I made the change initially on that line , it showed up next day. Which is great.

JFiz Da Wiz got a good point, cache clearing. Sometimes that definitely could be happening where the preloaded or saved info is tapped into and wouldnt hurt to clear that out anyways.
Message 18 of 24 (25,139 Views)

Re: How can I get a name change on caller ID??

Thanks for all the replies.  I did clear the memory from my cordless phone here at home.  We have the Cox bundle - phone, internet and cable. I got my husband to call the house after I cleared out the memory and it still comes up in my name.   My biggest concern is that my husband uses his phone periodically for making business calls and it just doesn't look professional for my name to come up on the caller id.  If it wasn't for that, I wouldn't worry too much about it.  I did go back online and redo the names a couple of weeks ago.  In fact, the last time I called customer service she said she could see where I had changed all the names on our plan and that it looked like I did it correctly.  But it still comes up in my name when we call. 

Message 19 of 24 (25,136 Views)
Employee

Re: How can I get a name change on caller ID??

Cox is notorious for updating maybe every 6 months
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 20 of 24 (25,128 Views)
Highlighted

Re: How can I get a name change on caller ID??

I guess I need to find someone to call who doesn't have Cox and see if it shows up correctly on their phone then!  Thanks for all the help.   I appreciate it!

Message 21 of 24 (24,896 Views)
Former Community Manager

Re: How can I get a name change on caller ID??

Message 22 of 24 (22,785 Views)
Contributor

jusRe: How can I get a name change on caller ID??

[ Edited ]

Just curious to see if you ever got your name changed when you call someone who has Cox? I have been trying to get my name changed for over  2 years, and have had no luck. Since I purchased my phone over a couple of years ago, it has always had someone else's name come up on the caller id. At&t said that they keep fixing it on their end, and that they can't force other carriers to change it. 

 

[Edited to comply with Guidelines]

Message 23 of 24 (20,289 Views)

Re: jusRe: How can I get a name change on caller ID??

These are the steps to take (as of Jan 1, 2016).

The current correct steps to change the name, email and mailing address etc for each user on each phone of the family plan are:

1. Log in to your AT&T account.

2. Mouse over the "myAT&T" tab (between "shop" and "Support"). DON'T click

3. Move mouse down to "Profile" on second level menu that gets displayed. DON'T click

4. Move mouse down to "Update My Profile". Now you can click on that.

5. You should see three tabs below "My Profile" page title, by default you should have come in on the "Account Information" tab. Make sure you are on your mobile phone account. There is an orange "Select" button to change if it is on your Uverse or some other account. Pick your mobile phone account. Once on correct account continue.

6. Click "User Information" tab

7. Should bring you to one of your family plan phone numbers. Scroll down the screen and make sure the "Primary User" name and email are correct and below that the "Place of primary use" is correct. If you need to make changes there is a separate "edit" button for each section. (Pain in the... right?). You can also add a picture and assign what kind of phone they have on this screen as well. Once/if you edit any of the info it does not bring you back to this screen, either back button a couple times until you get here or start back at #2 above.

8. Once back to the "User Information" tab, you can select (Orange button dropdown) another phone number on the family plan and go through the same gyrations to make sure that info is right.

9. Repeat the cycle until all numbers on the account have the correct info.

Message 24 of 24 (5,716 Views)
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