How can I get a name change on caller ID??

Expert

How can I get a name change on caller ID??

[ Edited ]

We have 3 lines on a Famliy plan. The account is in my husband's name. My name has already been changed to show on someone's caller ID, thanks to someone who worked for ATT that did it for me but no longer works there. Obviously, my husband's name is fine. 

 

My question is...how can I have the 3rd line changed to reflect my sister's name on someone's caller ID?? She asked the rep to change it when she bought her current phone, but obviously it was NOT done. Who do I need to contact?? CC or someone else?? 

 

TIA

 




 REGRET NOTHING~


     we live & learn~

Message 1 of 24 (29,198 Views)
Master
Solution
Accepted by topic author Dcookie
‎09-30-2015 1:39 AM

Re: How can I get a name change on caller ID??

Either call Customer Service or I think you can do it online via the OLAM on the Profile My Profile>User Information.  From there select the user and update the first and last name.  It may take a few hours to update their systems but that should do it.

_____________________

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Customer Support: 1-800-331-0500

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Message 2 of 24 (29,192 Views)
Expert

Re: How can I get a name change on caller ID??

Thanks youngjm...I'll try it online and see what happens. Smiley Happy

 




 REGRET NOTHING~


     we live & learn~

Message 3 of 24 (29,190 Views)
Expert

Re: How can I get a name change on caller ID??

Thanks youngjm..it took me a while to find where I was going but I found it and did what you said. It shows her name on there now and I'll check with her later to see if it changes over. Smiley Happy

 




 REGRET NOTHING~


     we live & learn~

Message 4 of 24 (29,186 Views)
Master

Re: How can I get a name change on caller ID??

Glad to hear it. It too took me a while to find it as they keep moving things around:-)
_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 5 of 24 (29,172 Views)
Former Community Manager

Re: How can I get a name change on caller ID??

Thanks for helping out . Smiley Very Happy

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Message 6 of 24 (29,169 Views)
Expert

Re: How can I get a name change on caller ID??


youngjm wrote:
Glad to hear it. It too took me a while to find it as they keep moving things around:-)

Now, that I've been coming here a bit more, I'm kind of getting used to the new layout. It still confuses me but I'm sure I'll get used to it. Thanks again. Smiley Wink

 




 REGRET NOTHING~


     we live & learn~

Message 7 of 24 (29,163 Views)
Expert

Re: How can I get a name change on caller ID??

youngjm..just wanted to let you know that my sister's name finally showed up today on my home phone caller id. IT WORKED!! If I knew it was THAT simple to change it, I would have done it LONG ago. Smiley Very Happy

 




 REGRET NOTHING~


     we live & learn~

Message 8 of 24 (29,142 Views)
Master

Re: How can I get a name change on caller ID??

Thanks for the update.  It has been awhile since I have had to do this myself and you know things change.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 9 of 24 (29,132 Views)

Re: How can I get a name change on caller ID??

We are on the family plan with four phones.  The plan is under my name, so all four phones come up with my name when the family calls someone.  I have been trying for a few months now to get our names changed on the called id.  I changed them online and that didn't work and I have called Customer Service twice now and talked to two very nice people who thought they had corrected the problem, but unfortunately the names still haven't changed.  Does anyone have any idea how I can get the names to show up correctly?

Message 10 of 24 (28,833 Views)
Highlighted
ACE - Expert

Re: How can I get a name change on caller ID??

When I changed mine under the profile - user information, it took about a week to change the caller id. But it did work. Sometimes it takes longer for certain phone companies to update their NAM database.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 24 (25,332 Views)
Professor

Re: How can I get a name change on caller ID??


youngjm wrote:

Either call Customer Service or I think you can do it online via the OLAM on the Profile My Profile>User Information.  From there select the user and update the first and last name.  It may take a few hours to update their systems but that should do it.



Wow, I am glad i found this string, DC i too, have 3 lines on my plan and there's one line i want to change the name displayed.  I will log onto the account and change user then see if it takes this time tomorrow!

 

Thanks for an informational discussion!

Message 12 of 24 (25,331 Views)
Expert

Re: How can I get a name change on caller ID??


RicoLX wrote:

youngjm wrote:

Either call Customer Service or I think you can do it online via the OLAM on the Profile My Profile>User Information.  From there select the user and update the first and last name.  It may take a few hours to update their systems but that should do it.



Wow, I am glad i found this string, DC i too, have 3 lines on my plan and there's one line i want to change the name displayed.  I will log onto the account and change user then see if it takes this time tomorrow!

 

Thanks for an informational discussion!


Yep, it worked for me...it took a little while to change but it DID work. Smiley Happy

 




 REGRET NOTHING~


     we live & learn~

Message 13 of 24 (25,325 Views)

Re: How can I get a name change on caller ID??

But I have literally been trying for months to get it to change. 

Message 14 of 24 (25,324 Views)
Expert

Re: How can I get a name change on caller ID??


bayoubelle-2000 wrote:

But I have literally been trying for months to get it to change. 


Hi bayoubelle-2000. I really don''t know what to suggest. As you can see, I had to ask about it too and did what I was told to do, online, and it worked. Did you try again online? I believe you need to SAVE it, if I recall correctly. 

 

Hopefully, someone will have an answer for you. 

 




 REGRET NOTHING~


     we live & learn~

Message 15 of 24 (25,317 Views)
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