Horrible customer service and tired of the transfers!!

I have spent the last 3 weeks trying to figure out why I cannot get my phone unlocked and I have gotten no where but a bunch of transfers and being told the same thing "I really want to help" and yet i am still in the same situation and have not been helped!  I have NO balance on either phones which has been confirmed over FIVE TIMES with the mobility department by several reps.   

Each time I am on the phone with att, I spend over 50 minutes on the phone with multiple departments while constantly being transferred (7 times alone today while on the phone with them).  In which I seem to always have to explain the situation every time I get transferred which is very frustrating!  To be told the same thing over and over again.  I just want to unlock my two iphones I paid for over 10 months ago!  This is horrible customer service and This is exactly why I cancelled my account with att after being a customer for over 10 years.  I wish I could just ONCE call att and get helped under 20  minutes and without being transferred to every employee of att!!