Horrible Customer service

My husband attempted to pay our TV & Internet bill (ONE BILL. THE SAME ONE WE PAY EVERY MONTH). The ATT representative was absolutely LOST. After several minutes of taking up our time and patience, I tried to get the bill paid. This young man definitely needs more training or to go work for the Government because he could not help us pay the bill. He insisted that our bill was paid in full and we didn't owe anything. We continued to try to get him to listen and he WOULD NOT. I asked to talk to a Supervisor and he said for me to give him just one reason that I needed a Supervisor. My patience was GONE. I told him that I wasn't going to chit chat with him and he could either connect me or I would hang up and call again. He said he would check and see if any Supervisors were AROUND. I was put on hold/ignore and after a while, I hung up and called back.

My call was connected to the nicest, most INTELLIGENT human on earth. I could understand every word he said and he knew what he was doing. Herb from Tennessee wasn't even almost stumped. He had NO trouble assisting us in paying our bill on the phone like we do every single month. Thank you so much Herb. This young man deserves a raise or CEO job. PLEASE keep jobs in our USA.   

AT&T worst customer service I have experienced. I can't get help to setup an online acct. or get a hold of a rep to get an explanation of my bill. I thought I could talk to a rep 24/7 but stuck in the automated system and transferred to a line with the customer support message of the office hours. Wished I never left Dish. I thought I would never say that but Wow I am definitely disappointed. I guess I should have researched to find out AT&T took over Directv.

Worst customer service ever! I never thought I would say this but I wish I never left Dish! I can't setup my online acct., I thought AT&T had customer service 24/7. I have not been able to speak with a rep. I only get moved around in the automated phone system. I would like an explanation of my bill before I pay it. Wow. I should have research a little better before I switched back to Directv. If I had know AT&T had bought them I never would have switched! If you are not a customer make sure you are ok with terrible customer service before you switch!!!

About a month ago I switched my service to a different competitor which ultimately had the worse customer service ever. When I decided to switch back to AT&T I spoke to a young man and he looked at my account and told me that he can give me $30 off my bill for 1 year and it would take affect in December. Well I got my bill and there wasn't a discount of $30 applied, so I called customer service. The rep I spoke with was not American and not very helpful, in fact she was very rude! When I asked her if she could honor the discount that was offered to me even though it wasn't in the system she said no. When I asked to speak to her superior she said he was busy. Next I asked for customer relation and she said no, so I hung up because I was furious. I called back got someone else overseas, when I asked to speak to someone in the US he hung up on me!! Now I am Pi&&ed off! I called the local store who told me to call back and ask for the retention department. This rep was from the US and very nice. She looked over my account and stated that nothing was notated about a discount nor did they have any such deal. I asked her why would I have been told about a discount and they not honor it due to one of their employees false information. She apologized and said she could take the hotspot off my account because it wasn't being used. I told her whatever just give me a discount. As a long time customer AT&T has treated me like a number and not a valued customer. I spend a lot for their services and will go to a competitor who does value me as a customer. 

   We paid our bill by credit card at the AT & T store in Westchester Commons in Midlothian Virginia. The next month we received a credit card statement indicating the bill had been paid to AT & T. But on our next statement the bill appeared again. We went to the store to address the issue and were told flat-out that our payment had been applied to another customer's account. They told us to go to our credit card company to dispute the payment.

Agreed. Direct TV is now a total joke since AT&T took over. I have spoken with 10 of their CSRs in the past week and still don’t have my service back on. Yesterday they were scheduled to be at my house between noon and 4 pm. Nada. No phone call, excuse or anything. Pure no show!