Explore & discover

Helpful Links

Help me get AT&T to unlock the phone!

Highlighted
Contributor

Help me get AT&T to unlock the phone!

I received an iPhone 6Splus from a dear friend after her husband's death.  The AT&T account was in his name only, and when his widow called to inform AT&T of his death, she was told that the account would be closed because of death, and because it was in his name only, no further payments would be asked for or expected.  She asked what to do about his phone and was told, "His contract is cancelled, the phone is yours to do with whatever you want.  You do not have to return it.  Use it yourself, give it away, throw it out if you want - it's yours now."

She gave the phone to me, as I've said, but AT&T will not unlock it so that I can take it to my carrier.  The reasons I've been given are (and these are from 4 different AT&T reps): 1) the phone is still under contract - well, the account is closed, so...?  2) the widow has to pay off the phone - she was told to do whatever she wanted with it, and has witnesses to that effect, 3)  The phone was a gift to me, and as it has not been reported lost or stolen, I can use it, BUT ONLY ON AT&T!, and finally, 4) I can pay off the phone, have it activated on AT&T, wait a few days, complain about the service, then request an unlock so I can take it to Verizon.  Really.  REALLY!!??

Man, AT&T really does not want to let go.  Maybe this is the only was they can hold on to customers?

2,905 Views
Message 1 of 14
ACE - Master
Solution
Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎10-26-2017 12:12 PM

Re: Help me get AT&T to unlock the phone!


@Palindrome wrote:

I received an iPhone 6Splus from a dear friend after her husband's death.  The AT&T account was in his name only, and when his widow called to inform AT&T of his death, she was told that the account would be closed because of death, and because it was in his name only, no further payments would be asked for or expected.  She asked what to do about his phone and was told, "His contract is cancelled, the phone is yours to do with whatever you want.  You do not have to return it.  Use it yourself, give it away, throw it out if you want - it's yours now."

She gave the phone to me, as I've said, but AT&T will not unlock it so that I can take it to my carrier.  The reasons I've been given are (and these are from 4 different AT&T reps): 1) the phone is still under contract - well, the account is closed, so...?  2) the widow has to pay off the phone - she was told to do whatever she wanted with it, and has witnesses to that effect, 3)  The phone was a gift to me, and as it has not been reported lost or stolen, I can use it, BUT ONLY ON AT&T!, and finally, 4) I can pay off the phone, have it activated on AT&T, wait a few days, complain about the service, then request an unlock so I can take it to Verizon.  Really.  REALLY!!??

Man, AT&T really does not want to let go.  Maybe this is the only was they can hold on to customers?


Answer 3) is the correct one. Because the account was permanently closed and remaining fees or commitments waived, it is permanently locked to AT&T. You will not be able to have it unlocked. 

 

You can use AT&T's service or sell/give away the phone to someone who wishes to only ever use AT&T with that phone. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 2 of 14
ACE - Sage
Solution
Accepted by topic author
Accepted by Palindrome
‎10-26-2017 12:21 PM

Re: Help me get AT&T to unlock the phone!

Agree.  #3 is correct.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 3 of 14
Tutor

Re: Help me get AT&T to unlock the phone!

This iPhone is now in my name,  The other day I was uploading photo files to my PC and it became locked. No matter what I try it doesn't unlock.  This is the third time I have been online for help.  Each time it gets messed up near the end of the conversation,

I am sorry,

Mona

 

Message 4 of 14
Tutor

Re: Help me get AT&T to unlock the phone!

This phone has been in service in my name for quite some time!

Message 5 of 14
Tutor

Re: Help me get AT&T to unlock the phone!

I really love this phone - what must I do to get it working again?

Message 6 of 14
ACE - Sage

Re: Help me get AT&T to unlock the phone!

@OhioHnn66

Your post doesnt explain the problem.  How is the phone “locked”.  Post what messages to errors you see.  What does it say in notification bar?

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 14
Employee

Re: Help me get AT&T to unlock the phone!

@lizdance40you think its screen locked and cant remember the code?

-----------------------------------------------------------------------------------------------------------------------------
THE FOLLOWING IS INCLUDED WITH EACH POST

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers on our own time and do not represent AT&T in any official capacity with our responses.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 14
ACE - Sage

Re: Help me get AT&T to unlock the phone!

@Constructive  Yup...

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 14
Tutor

Re: Help me get AT

Sorry to cause you so much trouble. I took it to the phone store and the young man eliminated the "stuck" mode. It became that way when I proceeded to attach phone to my PC in order to download the recent photos. Is there a better way?
I have another question now, can I use the PC in order to input contacts. At one point I was able to do that.
Message 10 of 14
ACE - Sage

Re: Help me get AT

Contacts should be syncing with an email account, like gmail or yahoo.  Add the account in your settings on the phone, then include by ✔️ it in your “groups” in contacts app on the phone.  

I recommend adding google photos to the iPhone and set to backup over Wifi.  Chose unlimited storage option.   Leave the app open and phone plugged in over night to finish backing up all photos.    

Highly advise you let it finish ..

You can then access google photo on computer or any device with gmail user name and password or google photo app.  It will auto back up over Wifi daily. 

No need to ever plug in to computer again.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 14
Tutor

Re: Help me get AT

I will work on this and hope it doesn't lock up again. I will let you know how this comes out.
Message 12 of 14
Contributor

Re: Help me get AT

I want to unlock my phone 

Message 13 of 14
Teacher

Re: Help me get AT&T to unlock the phone!

Add me. Help me unlock an ATT Wireless branded phone. I just woke up refreshed, regenerated and happy. Will add T ticker to watchlist to SHORT POSITION. I IMPLORE OTHERS TO ADD A POTENTIAL  SHORT POSITION ON TICKER T. 

 

HA !, HA, HA !, HA,HA !, HA,HA !, HA, HA !, HA,HA !, HA,HA !, HA, HA !, HA,HA !, HA,HA !, HA, HA !, HA,HA !, HA,HA !, HA, HA !, HA,HA !, HA

Message 14 of 14
Share this topic
Share this topic
Additional Support