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Getting a Call From Yourself or From 00000000? - Protect Your Call Experience

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Getting a Call From Yourself or From 00000000? - Protect Your Call Experience

If you are getting a call from yourself or if you have received a call from 00000000, we highly recommend you not answer the call or share any personal information. This can also affect your family or friends who may say they received a call from you, but you didn't call them. This is known as caller ID spoofing which is a way a "caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity" as defined by the FCC.

 

Fraudsters do this in an attempt to get your information and fraudulently access your account.

 

Below you will find apps you can download to help identify & report suspicious calls, tips to help protect yourself from deceptive calls, and some of the tactics fraudsters use. AT&T will never ask you to send us your personal or account information via email or text message. 

 

Protect Your Call Experience

Download the AT&T Call Protect app. (for Android and iOS)

Download the AT&T Mobile Security App.

 

Phone scam tactics (things AT&T will not do and what you should ignore)

Phone scams can be difficult to detect, so pay special attention to calls that:

  • Request that you verify personal data (such as your Social Security number).
  • Request that you visit a website that appears to be affiliated with AT&T or another company.
  • Use an automated voice instructing you to return their call.
  • Instruct you to return their call at a different phone number than the one shown by Caller ID.
  • Claim to be a computer technician with a technical support company requesting remote access to your computer.
  • Claim you have won a sweepstakes, contest, or other item of value.
  • Claim you owe a debt or fine and ask that you take care of it today.
  • Request to verify a PIN code by phone without you having personally initiated an update to an account, service, or profile.

Protect yourself from deceptive callers

  • Use caution when giving out or verifying personal or financial information over the phone. Initiate the call yourself and only call a phone number that you can verify as legitimate.
  • Never use your myAT&T account information to sign in to any website other than the AT&T website listed on your statement.
  • Register your phone number with DoNotCall.gov.
  • Stay informed and know your rights by visiting the FCC Consumer Help Center.

Resources & things to know

Check out our Fraud & Security Resources to learn how you can protect your personal information and how to report concerns. Check out what the FCC is doing

Learn more about what AT&T is doing to stop these robocalls.

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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‎01-31-2019 9:44 AM

Re: Getting a Call From Yourself or From 00000000? - Protect Your Call Experience

Be aware of what information you share over the phone, especially if you did not initiate the call. If someone calls pretending to be a company you do business with, never share your personal information with them, they should already have it. Check out the article above to learn about ways scammers and fraudsters try to get your personal information without your permission. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Re: Getting a Call From Yourself or From 00000000? - Protect Your Call Experience

How are you doing I need help to control my daughter incoming and outgoing calls and text please, I’m AT&T’s customer already

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Re: Getting a Call From Yourself or From 00000000? - Protect Your Call Experience

How do I get my phone working on my tablet

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