Frustrated? Read This

I remember your screen name.  And the Combined billing nonsense got quite a few people.

It baffles me why they weren't able to fix it and why they continued to promote it.  

There seems to be an acceptable number of losses they are willing to deal with if it "mostly" works.

I hope your new carrier is working out well for you.  

If all works out I'll be back when the new iPhone is out. I have about $225 worth of Plenti points. I'm with Verizon and all is well. AT&T has excellent coverage in the New York area so I was happy with that. But the CS? I had better CS from mom and pop shops. Next time I won't combine bills and hopefully they are having discounts because by all accounts this iPhone (7) is just a placeholder for next year's 10th anniversary model. Thanks for remembering. I still have the app on my phone and read this forum.

Yeah, you ever really want to read scary stuff, look at how the insurance companies "monetize" our care, and make decisions, literally about how much care they can "get away with".  It's a little frightening what they consider "acceptable", in certain scearios...

Glad Verizon is taking care of you for now.  Sorry the only solution was to jump ship.  

It was the only way to get ATT to snap to attention.

We're about to cancel our service too! The combined billing has been a nightamare and no one has resolved our billing issues. It's been 2 months, 4 "supervisors", countless CS Reps, and NOT ONCE was the problem fixed like we were told. I haven't tried commenting on their socail media sites, but it's an idea. We live the services we have, but it's not worth all the time and effort we're putting in to get our account fixed.

For me, it has been the same. ATT cannot get their promises together. I have been on the phone now (still holding), for over 45 minutes and this lasy wants to transfer me to someone else. Extremely frustrating. I was sith Sprint for 11 years, I whould have stayed with them.