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Virginia53's profile

Contributor

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1 Message

Thursday, June 15th, 2017 9:31 AM

Fraudulent Sales

AT&T is running a scam like Wells Fargo. Customers beware. Their goal is to rip their customers off for their own profile. I have been a customer for over 20 years, and I will never do business with them again. All levels of staff are very incompetent. When you upgrade, they will manipulate the turnaround time for you to return the equipment in order for them to profit. They will disable your equipment which forces you to obtain store credit. When calling customer service, their staff will not log the conversations accurately which makes it difficult to challenge them. I urge everyone to take measures by recording your conversations with them. This is how I was able to file a complaint.

Community Support

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230.7K Messages

7 years ago

Greetings @Virginia53,

 

Thank you for taking the time to share your feedback to the Community Forums. This is definitely not the interaction we hope for our customers to have, and I would like to assist in getting this cleared up.

 

I’ll be sending you a private message to your Forums Inbox to gather more information.

 

I hope to hear from you soon!

 

Donna, AT&T Community Specialist

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