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Final bill from previous carrier

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Final bill from previous carrier

I switched phone carriers just over two months ago , I went with AT&T . They had a offer that they paid your final bill to switch, well I got a final bill a month later that was $30 . I was blown away because it should of been 350 or so . So I did not look into to it and time went by and I forgot to pay it and it came in the mail a few weeks later and it was what it should of been .So I just paid it and was wondering if at&t would still cover it ?
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ACE - Expert
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Accepted by Jimernst
‎03-16-2017 8:10 PM

Re: Final bill from previous carrier

@Jimernst Did you start to participate and trade in your phones to AT&T?

That would have been required to participate in the "switcher" offer.  http://att.com/switch

 

If you did and followed the other steps, then yes you can turn in the $350 bill for the parts of the bill related to canceling.

(If your carrier was Sprint, it gets a little goofier, since AT&T only covers one type a cancelation and they sometimes charge two) 

 

 

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Re: Final bill from previous carrier

Yea that's true I did not follow the proper steps , On that note I should talk to an agent online . It's my fault I did not get on top of things way earlier.
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ACE - Expert

Re: Final bill from previous carrier


@Jimernst wrote:
Yea that's true I did not follow the proper steps , On that note I should talk to an agent online . It's my fault I did not get on top of things way earlier.

It really matters what's in the offer terms. I don't see a timeline for turning in the phones, but it's probably related to some next trade in timeline (I'd have to guess you're past it).

 

Do you even still have the phones?

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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