03-16-2017 7:53 PM
Solved by: Go to Solution.
03-16-2017 7:57 PM
@Jimernst Did you start to participate and trade in your phones to AT&T?
That would have been required to participate in the "switcher" offer. http://att.com/switch
If you did and followed the other steps, then yes you can turn in the $350 bill for the parts of the bill related to canceling.
(If your carrier was Sprint, it gets a little goofier, since AT&T only covers one type a cancelation and they sometimes charge two)
03-16-2017 8:00 PM
03-16-2017 8:08 PM
Yea that's true I did not follow the proper steps , On that note I should talk to an agent online . It's my fault I did not get on top of things way earlier.
It really matters what's in the offer terms. I don't see a timeline for turning in the phones, but it's probably related to some next trade in timeline (I'd have to guess you're past it).
Do you even still have the phones?
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