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False advertising on single unlimited data plan

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False advertising on single unlimited data plan

On At&t's webpage it states that a customer can add a tablet for $20 on a single unlimited data plan for $90 after the autopay discount.

 

But when it comes to adding the tablet for $20, the customer is forced to switch to the multi line for $145 after the auto pay discounts and only after that the customer can add the tablet for $20

 

Now, At&t is advertising falsely that a customer can add a tablet to the single line for $20 which in reality does not exist.It only can happen if the customer pays a multi line unlimited plan but then it's only a tablet. Where is the phone number or how can people text you while you are paying for a whole phone line when you are forced to switch to the multi line in order to add the $20 tablet ?

 

 

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Message 1 of 4
ACE - Sage
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Accepted by ACE - Expert (ACE - Expert)
Accepted by garylapointe
‎06-08-2017 5:49 AM

Re: False advertising on single unlimited data plan

This has been resolved.   Whoever is setting up the account doesn't know what they're doing.  Ask them to read the quick facts.   https://www.att.com/plans/unlimited-data-plans.html#legal

 

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(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 4

Re: False advertising on single unlimited data plan

I have the $20 tablet unlimited with my single line unlimited plus plan. You have to go to the store or call them for it. It is not available online is all.  Hope this helps.

 

Message 3 of 4
ACE - Sage

Re: False advertising on single unlimited data plan

@Jumpinjetta   Thanks for chiming in!   This problem was pointed out a good month after the new plan came out.  Originally there was no single line plan with non phones.  

I bet ATT doesn't realize it can't be chosen online.  Thanks for the heads up, I'll pass it on.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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