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FRAUD ON ACCOUNT- ATT NON-RESPONSIVE

Tutor

FRAUD ON ACCOUNT- ATT NON-RESPONSIVE

Someone purchased an iphone on my account yesterday and I called customer service Approximately 30 minutes after the purchase. I was put on hold with fraud dept for over 2 hours. Then a representative tried to get me off the phone by telling me i could deal with my problem in-store. I told her that i would like to continue to wait. Turned out that customer servixe and the fraud dept both closed at 9pm est so she just left me on hold indefinitely. So TODAY I went to an ATT at 9am when they opened like the representative suggested only for them to call the fraud dept and now I've been on hold for a total of almost 4 hours. Meanwhile, the iphone has shipped to the criminals on my credit. This customer service is awful!!!

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Message 1 of 20
Tutor

Re: FRAUD ON ACCOUNT- ATT NON-RESPONSIVE

The sales dept is separate from the fraud dept. I think the customer service has been appalling from the fraud dept because they had a website-wide hack that they do not have the staff to handle. It would also explain why the fraud dept doesn't really ask any questions when you contact them...because they already know. 

Message 16 of 20
Contributor

Re: FRAUD ON ACCOUNT- ATT NON-RESPONSIVE

Having the same issue with them currently - someone bought an iPhone against my account and I started to see a monthly charge on my account for double what I was typically paying and so I contacted customer service - they forwarded me to fraud, and I kid you not it sounded like someone picked up and dropped the call - I tried to call again and got a message that the office was closed (on a Wednesday?) then I tried to call a third time and got an automated voice message that brought me back to customer service. Then when customer service picked up - this time it was another woman who picked up and was also attempting to forward me to Fraud (again) They had me running in circles. So it got to a point where I just cancelled my account. THEY STILL CHARGED ME FOR IT ANYWAY! So now I am emailing their customer service team to see if they can debit me back for the amount. If they're not crooks hopefully they debit me back for it

 

I told my dad about the situation and he said that what I will need to do now going forward it report this issue to consumer reports because they are obviously not safeguarding their customers information. This should warn any potential clients going forward.

 

 

Message 17 of 20
ACE - Sage

Re: FRAUD ON ACCOUNT- ATT NON-RESPONSIVE

@genkdiaz1

Canceling service was a mistake, why didn’t you come here?  

You should have filed a BBB or FCC complaint 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 18 of 20
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ACE - Master

Re: FRAUD ON ACCOUNT- ATT NON-RESPONSIVE


@genkdiaz1 wrote:

Having the same issue with them currently - someone bought an iPhone against my account and I started to see a monthly charge on my account for double what I was typically paying and so I contacted customer service - they forwarded me to fraud, and I kid you not it sounded like someone picked up and dropped the call - I tried to call again and got a message that the office was closed (on a Wednesday?) then I tried to call a third time and got an automated voice message that brought me back to customer service. Then when customer service picked up - this time it was another woman who picked up and was also attempting to forward me to Fraud (again) They had me running in circles. So it got to a point where I just cancelled my account. THEY STILL CHARGED ME FOR IT ANYWAY! So now I am emailing their customer service team to see if they can debit me back for the amount. If they're not crooks hopefully they debit me back for it

 

I told my dad about the situation and he said that what I will need to do now going forward it report this issue to consumer reports because they are obviously not safeguarding their customers information. This should warn any potential clients going forward.

 

 


Cancelling your account was never going to solve anything. If anyone can help now, it will by @ATTDmitriyCM. Hopefully, he'll send you a private message to get some more details from you. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 20
Community Manager

Re: FRAUD ON ACCOUNT- ATT NON-RESPONSIVE

Hello @genkdiaz1

 

I sent you a private message with a request for some additional information. We'll be happy to help with whatever we can.

 

Thank you @MicCheck

 

Dmitriy


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