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Enabling personal hotspot with unlimited data plan

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Enabling personal hotspot with unlimited data plan

I have an unlimited data plan and I would like to enable my personal hotspot so I can use my iPad.  I am being told, in order to use the personal hotspot, I have to lose my unlimited plan and pay $50 per month for 5GB.  Does this make any sense to anyone?  If I have an unlimited data plan, what difference does it make which device I use (iPhone or iPad), it all takes from my existing data plan.  This is AT&T's attempt to get people with grandfatherred in unlimited data plan to pay extra to use this feature.  Extremely disappointed in AT&T. 

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Message 1 of 218
ACE - Sage

Re: Enabling personal hotspot with unlimited data plan

@wvmstr

1. AT&T no longer advertises an unlimited plan, and hasn't for years.
2. Those who still have grandfathered, unlimited plans, do not have a contract on the plan. They are month to month customers. Either party can terminate service at any time.
3. Unlimited data on a cell phone line does not include other devices, that's extra.


The only success I can see is AT&T may have to stop throttling data at 5 GBS.
(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 31 of 218
Scholar

Re: Enabling personal hotspot with unlimited data plan

I could see other strategies resulting in total refund of fees paid under the falsely advertised 'unlimited' plan.

 

Or, customers can be re-instated on their unlimited plans. Without data caps, without speed caps, without tethering limitations.  Truly unlimited.

Message 32 of 218
ACE - Sage

Re: Enabling personal hotspot with unlimited data plan

@wvmstr

Focus on the word CONTRACT and its meaning...

Years ago AT&T offered unlimited data with 2 year contracts. Under a 2 year contract, both parties agree to terms. The customer had to pay for 2 years or a penalty for ending service. AT&T provided services per the contract for 2 years. At the end of 2 years the contract as over and the PLAN continued month to month without contract. (Without a contract EITHER PARTY CAN CHANGE TERMS )

There is no more unlimited plan. It has been discontinued. They no longer ADVERTISE such a plan (so how can it be false advertising?).

At the time unlimited plans were offered, they were NOT allowed to tether, it violated the terms and the contract could be terminated, AT&T could end service. There was an additional charge for tethering as a feature.

Any CONTRACTS requiring AT&T to provide unlimited data have EXPIRED years ago.
Any customers on an grandfathered unlimited plan are month to month and either AT&T or the customer can change plans any time.

There is the Net Neutrality to look forward to. This, if made law, will prohibit throttling of a plan titled 'unlimited'. It will not change the rule about tethering. A provider is allowed to limit service to the single device on an unlimited plan.

You can continue to argue, but do so with facts and understanding of contracts.
(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 33 of 218
Contributor

Re: Enabling personal hotspot with unlimited data plan

I will call BOGUS on the employees. How long have you been an employee? I have been with AT&T as a consumer probably before you were born. I had dial up internet, landline local and long distance and was one of the 1st 100 in my area to get cell service when it came out. That was back when they offered "Call Me" phones that allowed kids to call home or mom and dads cell phones and was a free service. 

 

Now to the tethering part. I had tethering for free on my uinlimited data plan until 2011 when I had to get a new phone. At that time, it was disbaled internally. When I switched back to my old phone, I had it again. So to say "It's too expensive for you to offer it" to lonmg term, lotal, grandfathered in customers, that is BOGUS. That is not the way to reward the very few that stuck through two mergers. At& to Cingular to AT&T.

 

Why doesn't someone in your company figure out how to offer a limited amount of tethering per month on the unlimited data plans? Some people travel to areas where there is not wirless innternet and need computer access, but not all the time and not at the expense of an additional $50 per month. Your company net income for 2014 was $6.2 million and that is after everything is paid. Seriously? How about giving back a little?

 

Here is the financial report http://www.att.com/Investor/ATT_Annual/2014/downloads/att_ar2014_completefinancialreview.pdf

 

So again, I say, give a little back. How many people are grandfathered in? I bet not many as they either lefdt to go to Verizon or T-mobile plans. I know most of my friends and family did. But I believe in loyalty, and so should you!!!

Message 34 of 218
ACE - Sage

Re: Enabling personal hotspot with unlimited data plan

@inkedstud70

 

Employees are clearly labeled.  The responses were from fellow customers.

 

You are not going to get much sympathy from those of us who PAY for our data, since you never get any overage charges.  I don't pay extra for using my hot spot on my phone when I need it.  Nor do I pay $50 extra a month to use it on the rare cases I need it.  I do have roll over data, which came in handy last winter during a power outage with no home wifi or electricity. 

If you don't like your plan, change it and take the advantages.   Very few customers who use an average amount of data on an unlimited plan are saving any money by keeping the plan.

 

Why doesn't ATT let you use the hot spot?  Why do they reprioritize you after 5 GBS of use?

The speed and ability to use data has increase many time over since 2011.

If carriers had predicted the future, they never would have offered unlimited data.

 

ATT is not going to change its policy.  If you want data to share, then change your plan.

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 35 of 218
Contributor

Re: Enabling personal hotspot with unlimited data plan

@lizdance40

I didn't address you. I addressed the employees, which were clearly listed as such, regarding the statements that AT&T can't afford it.

No need to address me again. I've been with AT&T since I was 18. That's 33 years. I don't need you telling me about contracts. I know what contracts are. I've studied business law.

I mearly pointed out that they net a huge profit and they CAN afford it. We know all that information. You're beating a dead horse.

I also made a legitimate suggestion regarding unlimited data plans and tethering. Where I'm at often I don't have wifi, and in 3 days used 1.5g of data. Imagine at 30 days? There is no plan large enough, however, it's not like that every month. Having access to view my computer some of the time, like I suggested would be beneficial. I paid for a hotspot and it was $50.08 per month, and often times, I didn't get reception with it, but did they refund me in the two years? Nope. Not one time did they offer anything. Was glad to get rid of a broken piece of equipment that drained the data but rarely worked properly.
Message 36 of 218
ACE - Sage

Re: Enabling personal hotspot with unlimited data plan

@inkedstud70

This is a public, customer to customer forum. If you don't wish to correspond with non employees, then contact customer service directly.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 37 of 218
Contributor

Re: Enabling personal hotspot with unlimited data plan

I also called about tethering my iPhone5. They just told me that feature was not "compatible" with phones that have the Unlimited Data Plan. I asked what is meant by "compatible", the rep said when you try to turn on your hotspot on an iPhone, it tells you to call them. I asked whether or not she knew a software programmer could make the iPhone say anything they wanted to say when you try to turn on your hotspot on an iPhone that had the Unlimited Data Plan.  I could not get her to come clean with me and just say that ATT obviously f**ked up, and now they want to hose me with some limited plan that will probably "bite me in the fanny" say if I accidently fell asleep or something with my laptop connected to the Hotspot and I wake up 2 hours later with 10GB of OS "handshaking" having passed. All I can say is beware. I know losing my account would not event put a nano-dent in ATTs mega-bucks so what to do? Keep your unlimited data plan, and buy a hotspot from another company just so you don't have to knuckle under to these progressives.

Message 38 of 218
ACE - Sage

Re: Enabling personal hotspot with unlimited data plan

@Oldtruthseeker

 

Okay, how do you like "No".   

As you can see, it doesn't go over well.  No one likes "No".

 

Since I don't work for ATT, I have no problem dropping the politic answers and telling you, you may not tether.  

 

It sounded like you were asking her if you could get around it and tether without ATT finding out.

Again, the answer she was too polite to give you, " If you tether on an unlimited line, ATT will know and terminate your plan".   

 

This is is not new information.  The ability to tether has always been restricted to customers on limited data plans.  

 

 

I see see no lack of honesty in her telling you, you have to change plans if you want to tether.  That is the truth.  She did not force you to change plans, mearly informed you of the facts.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 39 of 218
Contributor

Re: Enabling personal hotspot with unlimited data plan

It does not matter if ATT ever offered tethering with unlimited data or only allows an unlimited data if you subscribe to their TV services. At the end of the day ATT is setting up a business based off GREED and greed alone. Knowing that these companies are so close to having a monopoly already puts the customers in shark infested waters with our dollars being feasted upon by the blood (money) thirsty execs. Why would you not just offer people what they want and have them pay for a service they are truly happy with. That way you as a company still get paid and are able to keep customers for the long haul as they would quite satisfied. ATT is just another reason why we hate big corporations because as they grow they lose morality and value in the people they choose to service.
Message 40 of 218
ACE - Expert

Re: Enabling personal hotspot with unlimited data plan

@Swarren0907 A business based on money?!? Pshaw! I've never heard of such thing.

 

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 41 of 218
Contributor

Re: Enabling personal hotspot with unlimited data plan

I have had a family plan with various models of iPhones, currently on iPhone 6's. Each of the 5 lines is on AT&T Next and I am not grandfathered into anything. My kids were using up slightly more than 15 gigs a month, so I called AT&T Customer Service and they said I can pay $55 a month for unlimited data. So I went ahead and did that. Not once did the Representative say in the terms that I would lose my personal hotspot ability. I understand it's somewhat costly to have that much data being used, but at least tell us paying customers that this will happen when an unlimited data plan is activated, or work out a fee that covers personal hotspot too. You have to offer choices, some people like me will pay $100 a month extra to have ALL those features. I pay over $350 a month already, another $100 isn't much to me because I need that service, it was very convenient and reliable. AT&T basically charges me $55 extra for maybe an extra 15-20 gigs, BUT at the same time they take away a feature that is part of the iPhone NOT my AT&T service.
Message 42 of 218
Employee

Re: Enabling personal hotspot with unlimited data plan

Tethering is a carrier, network feature. Yes phones have those settings but the ability to use tethering is something the network and provisioning must support. Just because the setting exists on a phone doesn't mean it's something that will work without carrier support and permission.

 

Tethering isn't available on unlimited data because too many people will view that as a replacement for wired home internet, which it isn't. Not possible for the network to deliver 200, 300 GB of data per month to tens of thousands or hundreds of thousands of users in any given area. It would cripple data capacity.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 43 of 218
Employee

Re: Enabling personal hotspot with unlimited data plan

AT&T is not being sued over not offering hotspot with unlimited data. It's over the notifications of throttling. In fact the FCC will not intervene at all in this instance. They cannot force a carrier to offer hotspot with unlimited data. It's not their business.

 

 You have unlimited data on the DEVICE, not to share with other devices.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 44 of 218
ACE - Expert

Re: Enabling personal hotspot with unlimited data plan

@Tdolgin1985 For $30 a month more they could have kicked you up to 30GB of data and you can still tether (you'd have to talk to the retention department for that but I believe they do it if you ask nice and polietly, I think for another $20 on top of that you'd get another 10GB).  And your FAN discount would be on that larger data account so it wouldn't even cost that much.

 

No promises just that's what I've heard them off myself and others.

But I'm super sweet & nice when I call and ask for things (I try to have the competetor's current pricings in front of me too, just in case I need some comparisons)

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 45 of 218
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