- edited 12-19-2013 12:57 PM by ATTDmitriyCM
I have an unlimited data plan and I would like to enable my personal hotspot so I can use my iPad. I am being told, in order to use the personal hotspot, I have to lose my unlimited plan and pay $50 per month for 5GB. Does this make any sense to anyone? If I have an unlimited data plan, what difference does it make which device I use (iPhone or iPad), it all takes from my existing data plan. This is AT&T's attempt to get people with grandfatherred in unlimited data plan to pay extra to use this feature. Extremely disappointed in AT&T.
Solved by: Go to Solution.
04-18-2015 7:36 PM
04-18-2015 7:42 PM
I could see other strategies resulting in total refund of fees paid under the falsely advertised 'unlimited' plan.
Or, customers can be re-instated on their unlimited plans. Without data caps, without speed caps, without tethering limitations. Truly unlimited.
04-19-2015 6:59 AM
- edited 08-14-2015 8:42 AM
I will call BOGUS on the employees. How long have you been an employee? I have been with AT&T as a consumer probably before you were born. I had dial up internet, landline local and long distance and was one of the 1st 100 in my area to get cell service when it came out. That was back when they offered "Call Me" phones that allowed kids to call home or mom and dads cell phones and was a free service.
Now to the tethering part. I had tethering for free on my uinlimited data plan until 2011 when I had to get a new phone. At that time, it was disbaled internally. When I switched back to my old phone, I had it again. So to say "It's too expensive for you to offer it" to lonmg term, lotal, grandfathered in customers, that is BOGUS. That is not the way to reward the very few that stuck through two mergers. At& to Cingular to AT&T.
Why doesn't someone in your company figure out how to offer a limited amount of tethering per month on the unlimited data plans? Some people travel to areas where there is not wirless innternet and need computer access, but not all the time and not at the expense of an additional $50 per month. Your company net income for 2014 was $6.2 million and that is after everything is paid. Seriously? How about giving back a little?
Here is the financial report http://www.att.com/Investor/ATT_Annual/2014/downloads/att_ar2014_completefinancialreview.pdf
So again, I say, give a little back. How many people are grandfathered in? I bet not many as they either lefdt to go to Verizon or T-mobile plans. I know most of my friends and family did. But I believe in loyalty, and so should you!!!
08-14-2015 10:27 AM
Employees are clearly labeled. The responses were from fellow customers.
You are not going to get much sympathy from those of us who PAY for our data, since you never get any overage charges. I don't pay extra for using my hot spot on my phone when I need it. Nor do I pay $50 extra a month to use it on the rare cases I need it. I do have roll over data, which came in handy last winter during a power outage with no home wifi or electricity.
If you don't like your plan, change it and take the advantages. Very few customers who use an average amount of data on an unlimited plan are saving any money by keeping the plan.
Why doesn't ATT let you use the hot spot? Why do they reprioritize you after 5 GBS of use?
The speed and ability to use data has increase many time over since 2011.
If carriers had predicted the future, they never would have offered unlimited data.
ATT is not going to change its policy. If you want data to share, then change your plan.
08-15-2015 3:19 PM
08-15-2015 4:25 PM
This is a public, customer to customer forum. If you don't wish to correspond with non employees, then contact customer service directly.
11-01-2015 11:03 AM
I also called about tethering my iPhone5. They just told me that feature was not "compatible" with phones that have the Unlimited Data Plan. I asked what is meant by "compatible", the rep said when you try to turn on your hotspot on an iPhone, it tells you to call them. I asked whether or not she knew a software programmer could make the iPhone say anything they wanted to say when you try to turn on your hotspot on an iPhone that had the Unlimited Data Plan. I could not get her to come clean with me and just say that ATT obviously f**ked up, and now they want to hose me with some limited plan that will probably "bite me in the fanny" say if I accidently fell asleep or something with my laptop connected to the Hotspot and I wake up 2 hours later with 10GB of OS "handshaking" having passed. All I can say is beware. I know losing my account would not event put a nano-dent in ATTs mega-bucks so what to do? Keep your unlimited data plan, and buy a hotspot from another company just so you don't have to knuckle under to these progressives.
- edited 11-01-2015 11:29 AM
Okay, how do you like "No".
As you can see, it doesn't go over well. No one likes "No".
Since I don't work for ATT, I have no problem dropping the politic answers and telling you, you may not tether.
It sounded like you were asking her if you could get around it and tether without ATT finding out.
Again, the answer she was too polite to give you, " If you tether on an unlimited line, ATT will know and terminate your plan".
This is is not new information. The ability to tether has always been restricted to customers on limited data plans.
I see see no lack of honesty in her telling you, you have to change plans if you want to tether. That is the truth. She did not force you to change plans, mearly informed you of the facts.
05-25-2016 8:14 PM
07-09-2016 6:41 PM
07-09-2016 7:52 PM
Tethering is a carrier, network feature. Yes phones have those settings but the ability to use tethering is something the network and provisioning must support. Just because the setting exists on a phone doesn't mean it's something that will work without carrier support and permission.
Tethering isn't available on unlimited data because too many people will view that as a replacement for wired home internet, which it isn't. Not possible for the network to deliver 200, 300 GB of data per month to tens of thousands or hundreds of thousands of users in any given area. It would cripple data capacity.
07-11-2016 6:05 PM
AT&T is not being sued over not offering hotspot with unlimited data. It's over the notifications of throttling. In fact the FCC will not intervene at all in this instance. They cannot force a carrier to offer hotspot with unlimited data. It's not their business.
You have unlimited data on the DEVICE, not to share with other devices.
- edited 07-11-2016 6:16 PM
@Tdolgin1985 For $30 a month more they could have kicked you up to 30GB of data and you can still tether (you'd have to talk to the retention department for that but I believe they do it if you ask nice and polietly, I think for another $20 on top of that you'd get another 10GB). And your FAN discount would be on that larger data account so it wouldn't even cost that much.
No promises just that's what I've heard them off myself and others.
But I'm super sweet & nice when I call and ask for things (I try to have the competetor's current pricings in front of me too, just in case I need some comparisons)