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Tutor

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1 Message

Wednesday, May 18th, 2016 11:20 PM

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Email address for AT&T Customer Service/Satisfaction

I have been a customer with AT&T for almost 20yrs now and would SIMPLY like an email contact address for Customer Service/Satisfaction where I am able to send an email detailing an issue, receive a confirmation of receipt & hopefully, in a reasonable amount of time, a response.

 

I have been UNABLE to accomplish this SIMPLE TASK for weeks now - I do NOT wish to utilize the "Live Chat" feature BUT I have attempted to obtain the email contact point via this method and have failed miserably !!

 

A few attempts ended in my being given email addresses which resulted in IMMEDIATE "Fatal Error" returned email, others I assume went into The Matrix and remained there never to be heard of again as they were neither returned as Fatalities nor acknowledged/answered after weeks of waiting .......

 

Needless to say I am both frustrated and angered by the manner in which AT&T has conducted itself as a company - someone must be accountable so if there is anyone who reads this and is able to assist me in any way please. 

 

I will be most appreciative & grateful, ThankU in Advance, JoeM 😞 Man Sad

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Accepted Solution

ACE - Expert

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64.7K Messages

8 years ago

There is no email address for customer support. ATT does not do customer support through email. The closest you can get to email is the private message feature of this forum. As ATTMobilityCare advised above, send a private message to them. They are customer support. 

Community Support

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15.2K Messages

8 years ago

Hi all,

We do not have a direct email to contact our teams. 

If you have any issues with services, check out our AT&T Welcome Page. It has easy-to-follow solutions for a variety of issues like losing internet, slow Wi-Fi, low signal for your mobile device, and more. Please pardon the dust there as it is being updated. 

You can also Ask us a Question and more of our ACES or AT&T Community Specialists will reach out to you. Please post as much detail as possible when you post your question. DO NOT POST ACCOUNT INFORMATION. 

If your service is being affected, we highly recommend using our AT&T Support Tool. If can inform you of outages, help resolve issues like slow speeds, schedule a tech dispatch, and more. It works for both AT&T Mobility and AT&T Internet & Fiber.

-AT&T Community Specialist 

 

I’m sorry to hear you're having issues with your service! Thank you for being such a loyal customer, and we want to keep you satisfied for another 20 years. This is not the experience we want any of our customers to have and we’ll work to getting your issue resolved right away!

 

We’ll be more than happy to review your account with you and discuss any questions or concerns you may have. Please send us a private message by clicking on this link and include your full name and a good contact number where we can reach you.

 

We look forward to working with you to resolve your issue!

 

Tim, Community Specialist

(edited)

Contributor

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1 Message

7 years ago

I simply want to get to my e-mail.  I have this same problem every time I have to enter ID & Password.  Please help.

 

 

ACE - Sage

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116.4K Messages

7 years ago


@Gretel6thDog wrote:

I simply want to get to my e-mail.  I have this same problem every time I have to enter ID & Password.  Please help.


This is not the way to get help with your email account.  Call and ask for help resetting your password.  Someone should be able to walk you through it.

 

Contributor

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1 Message

7 years ago

AT&T very poor service, every minutes call drop problems.Tried to reach customer support executives from my non at&t number , he routed here to there for few minutes and finally disconnected. Any email Id where I can complain about my problems.

ACE - Sage

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116.4K Messages

7 years ago

@Worstnetwork   ATT does not use email.  Use private message as indicated in reply from support. 

If service is poor, change carriers.

 

Tutor

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2 Messages

6 years ago

I have just spent 2 hours on the phone with customer service and after over 20 years as a customer we are giving up all of our AT&T accounts. I had cancelled the internet and cable at my sons college apartment last month. My acct was billed this month, after I was assured by the chat representative that I would have no additional charges. I have kept the transcripts from that conversation and offered proof of this statement. I was transferred from person to person who all admitted someone made a mistake and did not turn off autopay when they cancelled the acct. I am now out a decent amount of money and was told there was nothing they could do but I would receive a check in 4-6 weeks. That is theft! They took money for no service and refuse to give it back in a timely matter. We have 7 cell phones, internet and direct tv. We are shopping for new providers at this time.

 

Charlotte Geisler

New Member

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2 Messages

Why do I have to sine in and use my password every time I open my att/yahoo webmail? I checked the box ‘stay logged in’ but still have to log in each time. Arrgh ! ! !

[email scrubbed]

(edited)

ACE - Expert

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64.7K Messages

@biggchill Not sure why you posted on a 4 year old unrelated thread. Try asking your question in the Internet forum.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

There used to be an email address for suggestions but alas I accidentally deleted same and that is why I ended up on this forum.

Tutor

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2 Messages

6 years ago

You shouldn't have to spend hours on the phone for simple help like this.

ACE - Expert

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14.1K Messages

6 years ago


@chargei wrote:

I have just spent 2 hours on the phone with customer service and after over 20 years as a customer we are giving up all of our AT&T accounts. I had cancelled the internet and cable at my sons college apartment last month. My acct was billed this month, after I was assured by the chat representative that I would have no additional charges. I have kept the transcripts from that conversation and offered proof of this statement. I was transferred from person to person who all admitted someone made a mistake and did not turn off autopay when they cancelled the acct. I am now out a decent amount of money and was told there was nothing they could do but I would receive a check in 4-6 weeks. That is theft! They took money for no service and refuse to give it back in a timely matter. We have 7 cell phones, internet and direct tv. We are shopping for new providers at this time.

 

Charlotte Geisler


'Turning off autopay" after an account is canceled isn't a thing. Once nothing more is being billed, there's nothing more to autopay. Without knowing all the details, it's hard to tell, but from the info you gave, it sounds like there might a crossover with your cancellation and the billing date(s). This means a bill is printed for a full month, which is due after the cancellation. Once that bill prints, the autopay will occur, as the bill is due. If that results in an overpayment, it will be refunded per AT&T policy. 

Contributor

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2 Messages

6 years ago

I used the private message on this forum a couple days ago and still no response!

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