- edited 10-18-2018 7:08 PM by MChevy422
I have been a customer with AT&T for almost 20yrs now and would SIMPLY like an email contact address for Customer Service/Satisfaction where I am able to send an email detailing an issue, receive a confirmation of receipt & hopefully, in a reasonable amount of time, a response.
I have been UNABLE to accomplish this SIMPLE TASK for weeks now - I do NOT wish to utilize the "Live Chat" feature BUT I have attempted to obtain the email contact point via this method and have failed miserably !!
A few attempts ended in my being given email addresses which resulted in IMMEDIATE "Fatal Error" returned email, others I assume went into The Matrix and remained there never to be heard of again as they were neither returned as Fatalities nor acknowledged/answered after weeks of waiting .......
Needless to say I am both frustrated and angered by the manner in which AT&T has conducted itself as a company - someone must be accountable so if there is anyone who reads this and is able to assist me in any way please.
I will be most appreciative & grateful, ThankU in Advance, JoeM :-(
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]
Solved by: Go to Solution.
08-30-2019 8:20 AM
I would love to write to AT&T and make them aware of the atrocious customer service I’ve received trying to have my U-verse and wireless fixed.
You said you already spoke to multiple people at AT&T including two supervisors. Why do you think an email would be any different?
File a complaint with the Federal Communications Commission or the Better Business Bureau and AT&T's Office of the President will be required to contact you. There's no higher authority at AT&T so if they can't fix it, no one will.
09-08-2019 5:15 AM
I have this problem, too. The original posting is over three years old and, though marked as "solved," it is far from solved. In the year 2019 it is astounding that AT&T, an international telecommunications giant, does not have e-mail---or, if they do, they camouflage it---hide it---from the people they claim are their raison d'être: their own customers. Almost every business in the U.S.A. today has e-mail; it is ironic that AT&T, of all companies, still lacks it.
The 'answer' of sending one concerns, in writing, via a private message at this forum, is woefully inadequate. A warning comes up when one tries to do that---the warning being to remember that no one at AT&T (but apparently some anonymous stranger) will even receive the message---sort of like: send it to us but we won't get it.
Some customers, like me, may well have a situation to address that just does not lend itself to a phone call; those are a poor means of relating past e-mails, bills, chat transcripts, and other records that are part of the question.
It seems curious, to say the least, that we would have to use snail mail to get an answer to a detailed question. Someone should tell AT&T that this is not 1985 anymore. Almost every business nowadays, even small ones like my own, have e-mail. What are you afraid of, AT&T? Jump into 2019.
09-08-2019 5:45 AM
@Jimbo1212, email is a horrible way to provide detailed service. Back and forth for days or weeks to get the correct information...it would end up with someone needed to call you.
AT&T no longer accepts unsolicited private messages on the forum, that’s why you got the warning. The forum is for community support, not behind the scenes communication, with a few exceptions where AT&T begins the process.
Most issues can be solved by calling customer service. If that’s absolutely been unsuccessful, file a BBB complaint. Someone from the Office of the President will contact you (again, probably by phone). If that person won’t do what it takes to make you happy (or as happy as possible), then no one will.
09-08-2019 6:24 AM
To add to @MicCheck comment. I get PMs and I don’t work here. And some of these PMs are silly stuff that could be answered on the public forum, by reading the bill.
So I can see why they stopped taking PMs and insist on calls or chat.