Need help understanding your bill?
sirzekeman's profile

Tutor

 • 

1 Message

Wednesday, May 18th, 2016 11:20 PM

Closed

Email address for AT&T Customer Service/Satisfaction

I have been a customer with AT&T for almost 20yrs now and would SIMPLY like an email contact address for Customer Service/Satisfaction where I am able to send an email detailing an issue, receive a confirmation of receipt & hopefully, in a reasonable amount of time, a response.

 

I have been UNABLE to accomplish this SIMPLE TASK for weeks now - I do NOT wish to utilize the "Live Chat" feature BUT I have attempted to obtain the email contact point via this method and have failed miserably !!

 

A few attempts ended in my being given email addresses which resulted in IMMEDIATE "Fatal Error" returned email, others I assume went into The Matrix and remained there never to be heard of again as they were neither returned as Fatalities nor acknowledged/answered after weeks of waiting .......

 

Needless to say I am both frustrated and angered by the manner in which AT&T has conducted itself as a company - someone must be accountable so if there is anyone who reads this and is able to assist me in any way please. 

 

I will be most appreciative & grateful, ThankU in Advance, JoeM 😞 Man Sad

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

ACE - Expert

 • 

64.7K Messages

6 years ago

@pbjill They are a small staff and get many messages. We are hearing a week to get a response is typical due to the high volume.

Community Support

 • 

230.4K Messages

6 years ago

Hello @pbjill


Thank you for reaching out on the Community Forums.  I do see you have sent us a private message and have responded to there.  I apologize for the delayed response, and please have a wonderful weekend! 


Jessica, AT&T Community Specialist 

Tutor

 • 

11 Messages

6 years ago

I don't have the time right now to get on another lengthy support call to troubleshoot an ATT/Yahoo server issue.  Wished they had another format to report problems that they can investigate on THEIR OWN TIME.   New one, valid emails from subscription lists I belong to have all of a sudden starting going to the SPAM folder instead of Inbox.   No amount to marking as NOT-SPAM prevents this! I've never had any filters setup or anything special about me email account.  Just like past issues, this starts to happen and when I invest a LOT of time into it, usually turns out to be some configuration settings on their servers, or IMAP interchange issue, or similar.  

 

Getting tired of these issues.  Moving towards a over-the-top email service instead of the bellsouth.net to enable me to change internet companies more easily.

ACE - Sage

 • 

116.4K Messages

6 years ago

@MariettaUser  They do.  How about your read the thread?  Especially post 2.

 

Contributor

 • 

1 Message

6 years ago

Well, I cannot find the "correct area."  I have been with ATT for 10 years and my email quit for three days.  I called customer service, and the person did not fully "understand" what I was trying to say.  I stated I wanted my email reset as it seemed there was a problem.   I reset everything and seemed to go well. At the end, the notice was "your account has been locked, notify....."  He appeared he wanted to get off quick instead of evaluating the situation.  I was treated as if I was being rushed along.  Not to mention a language barrier.   If it was not for good service in the past, I would have went to another provider for my service.  Needless to say, I was treated as if I was inept with the basic knowledge of resetting my password.  Interestingly, what ended it, I was asked what I was using.  I stated Firefox.  He said it should be ok if I use Google or IE and said it should be good in an hour.   This is without him listening to me what I specifically stated.   I am flabbergasted how customers are not being specifically stated.  Needless to say, I lost valuable emails due to the enept nature of this conversation. 

Former Employee

 • 

32.9K Messages

@biggchill this is a 4 year old thread and has nothing to do with your issue there is a known outtage and its all over the forums

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

Contributor

 • 

1 Message

6 years ago

I have been a customer of not only ATT (since Cingular) but also Directv for 21 years. I've never had major issues with either until recently..it all started in Oct..I am so frustrated right now, I have been looking for a phone number or an email address to speak to someone in Corporate..other than Randall L. Stephenson, President. I do not want to go there because I do not feel that he cares..I have called at least 5 times, got different answers each time, what I was told would happen changed each time and to say the least, I am upset....I would like to find an email address or phone number (which I am sure there is no number because they would have to hire people to man them with all the complaint I have been seeing lately..I asked for a Rep from the USA, the two call for today connected me to Central South America..last week it was Mexico City..I was told they are not allowed to transfer to a USA rep..

Contributor

 • 

1 Message

6 years ago

I too have been thru this conglomerate customer service h@ll.  H@ll is apparantly somehow too sensitive for some on this forum bot wont allow just keep using this company and worse will spew forth from you mouth. 20 years of tv phone internet. Now it all is not working can't get them to come when I'm here always a week out. I'm done not sure if Frontier or Verizon or Joe's internet service will be better can't believe they will be worse.

 

Contributor

 • 

1 Message

6 years ago

I don't think they care, too busy and too big.

Tutor

 • 

6 Messages

6 years ago

Same issue here. However, I did try to use the chat feature since I am very hard of hearing and can no longer effectively use the phone. I was told both times they would cancel my landline (since I am now deaf and cant use it) however, I have been waiting and it never happened. I was told to use my att email to verify BUT I cant access it. I keep getting the temporary error 14 every single time for WEEKS now. Also, I was able to hover my cursor over the right area only to discover I had NO NEW EMAILS. I feel like my disability is being used against me for them to SCAM money from me since I have to keep paying the flippin bill. I am now deaf and cannot afford a TDD/TTD system so email is my form of contact. I am thisclose to filing a complaint with  whatever agencies I need too. 

ACE - Expert

 • 

14.1K Messages

6 years ago


@Melanie48150 wrote:

Same issue here. However, I did try to use the chat feature since I am very hard of hearing and can no longer effectively use the phone. I was told both times they would cancel my landline (since I am now deaf and cant use it) however, I have been waiting and it never happened. I was told to use my att email to verify BUT I cant access it. I keep getting the temporary error 14 every single time for WEEKS now. Also, I was able to hover my cursor over the right area only to discover I had NO NEW EMAILS. I feel like my disability is being used against me for them to SCAM money from me since I have to keep paying the flippin bill. I am now deaf and cannot afford a TDD/TTD system so email is my form of contact. I am thisclose to filing a complaint with  whatever agencies I need too. 


That's not right. There should definitely be an easy way for you to cancel your landline without calling. In addition to complaining the the FCC with an ADA violation, see what you can do to at least get it canceled. Do you have a friend or family member who can call for you or can you go to an AT&T store and see if they will help?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.