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Re: Email address for AT&T Customer Service/Satisfaction

Email address for AT&T Customer Service/Satisfaction

I have been a customer with AT&T for almost 20yrs now and would SIMPLY like an email contact address for Customer Service/Satisfaction where I am able to send an email detailing an issue, receive a confirmation of receipt & hopefully, in a reasonable amount of time, a response.

 

I have been UNABLE to accomplish this SIMPLE TASK for weeks now - I do NOT wish to utilize the "Live Chat" feature BUT I have attempted to obtain the email contact point via this method and have failed miserably !!

 

A few attempts ended in my being given email addresses which resulted in IMMEDIATE "Fatal Error" returned email, others I assume went into The Matrix and remained there never to be heard of again as they were neither returned as Fatalities nor acknowledged/answered after weeks of waiting .......

 

Needless to say I am both frustrated and angered by the manner in which AT&T has conducted itself as a company - someone must be accountable so if there is anyone who reads this and is able to assist me in any way please. 

 

I will be most appreciative & grateful, ThankU in Advance, JoeM :-( Man Sad

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

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Message 1 of 66
Community Support

Re: Email address for AT&T Customer Service/Satisfaction

Hi @sirzekeman

 

I’m sorry to hear you're having issues with your service! Thank you for being such a loyal customer, and we want to keep you satisfied for another 20 years. This is not the experience we want any of our customers to have and we’ll work to getting your issue resolved right away!

 

We’ll be more than happy to review your account with you and discuss any questions or concerns you may have. Please send us a private message by clicking on this link and include your full name and a good contact number where we can reach you.

 

We look forward to working with you to resolve your issue!

 

Tim, Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 66
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ACE - Expert
Solution
Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎06-05-2018 3:38 PM

Re: Email address for AT&T Customer Service/Satisfaction

There is no email address for customer support. ATT does not do customer support through email. The closest you can get to email is the private message feature of this forum. As ATTMobilityCare advised above, send a private message to them. They are customer support. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 66
Contributor

Re: Email address for AT&T Customer Service/Satisfaction

I simply want to get to my e-mail.  I have this same problem every time I have to enter ID & Password.  Please help.

 

 

Message 4 of 66
ACE - Sage

Re: Email address for AT&T Customer Service/Satisfaction


@Gretel6thDog wrote:

I simply want to get to my e-mail.  I have this same problem every time I have to enter ID & Password.  Please help.


This is not the way to get help with your email account.  Call and ask for help resetting your password.  Someone should be able to walk you through it.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 66
Contributor

Re: Email address for AT&T Customer Service/Satisfaction

AT&T very poor service, every minutes call drop problems.Tried to reach customer support executives from my non at&t number , he routed here to there for few minutes and finally disconnected. Any email Id where I can complain about my problems.
Message 6 of 66
ACE - Sage

Re: Email address for AT&T Customer Service/Satisfaction

@Worstnetwork   ATT does not use email.  Use private message as indicated in reply from support. 

If service is poor, change carriers.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 66
Tutor

Re: Email address for AT&T Customer Service/Satisfaction

I have just spent 2 hours on the phone with customer service and after over 20 years as a customer we are giving up all of our AT&T accounts. I had cancelled the internet and cable at my sons college apartment last month. My acct was billed this month, after I was assured by the chat representative that I would have no additional charges. I have kept the transcripts from that conversation and offered proof of this statement. I was transferred from person to person who all admitted someone made a mistake and did not turn off autopay when they cancelled the acct. I am now out a decent amount of money and was told there was nothing they could do but I would receive a check in 4-6 weeks. That is theft! They took money for no service and refuse to give it back in a timely matter. We have 7 cell phones, internet and direct tv. We are shopping for new providers at this time.

 

Charlotte Geisler

Message 8 of 66
Tutor

Re: Email address for AT&T Customer Service/Satisfaction

You shouldn't have to spend hours on the phone for simple help like this.

Message 9 of 66
ACE - Expert

Re: Email address for AT&T Customer Service/Satisfaction


@chargei wrote:

I have just spent 2 hours on the phone with customer service and after over 20 years as a customer we are giving up all of our AT&T accounts. I had cancelled the internet and cable at my sons college apartment last month. My acct was billed this month, after I was assured by the chat representative that I would have no additional charges. I have kept the transcripts from that conversation and offered proof of this statement. I was transferred from person to person who all admitted someone made a mistake and did not turn off autopay when they cancelled the acct. I am now out a decent amount of money and was told there was nothing they could do but I would receive a check in 4-6 weeks. That is theft! They took money for no service and refuse to give it back in a timely matter. We have 7 cell phones, internet and direct tv. We are shopping for new providers at this time.

 

Charlotte Geisler


'Turning off autopay" after an account is canceled isn't a thing. Once nothing more is being billed, there's nothing more to autopay. Without knowing all the details, it's hard to tell, but from the info you gave, it sounds like there might a crossover with your cancellation and the billing date(s). This means a bill is printed for a full month, which is due after the cancellation. Once that bill prints, the autopay will occur, as the bill is due. If that results in an overpayment, it will be refunded per AT&T policy. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 66
Contributor

Re: Email address for AT&T Customer Service/Satisfaction

I used the private message on this forum a couple days ago and still no response!

Message 11 of 66
ACE - Expert

Re: Email address for AT&T Customer Service/Satisfaction

@pbjill They are a small staff and get many messages. We are hearing a week to get a response is typical due to the high volume.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 66
Administrator

Re: Re: Email address for AT&T Customer Service/Satisfaction

Hello @pbjill


Thank you for reaching out on the Community Forums.  I do see you have sent us a private message and have responded to there.  I apologize for the delayed response, and please have a wonderful weekend! 


Jessica, AT&T Community Specialist 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 13 of 66

Re: Re: Email address for AT&T Customer Service/Satisfaction

I don't have the time right now to get on another lengthy support call to troubleshoot an ATT/Yahoo server issue.  Wished they had another format to report problems that they can investigate on THEIR OWN TIME.   New one, valid emails from subscription lists I belong to have all of a sudden starting going to the SPAM folder instead of Inbox.   No amount to marking as NOT-SPAM prevents this! I've never had any filters setup or anything special about me email account.  Just like past issues, this starts to happen and when I invest a LOT of time into it, usually turns out to be some configuration settings on their servers, or IMAP interchange issue, or similar.  

 

Getting tired of these issues.  Moving towards a over-the-top email service instead of the bellsouth.net to enable me to change internet companies more easily.

Message 14 of 66
ACE - Sage

Re: Re: Email address for AT&T Customer Service/Satisfaction

@MariettaUser  They do.  How about your read the thread?  Especially post 2.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 66
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