Does upgrading ONE line commit every line to another 2-years?

Contributor

Does upgrading ONE line commit every line to another 2-years?

[ Edited ]

The account I am on is a small business (premier) account. It is also a family business. A couple of lines have used the option to upgrade. Does this commit every phone line on the account to a new contract?

Message 1 of 6 (960 Views)
Employee
Solution
Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

Re: Does upgrading ONE line commit every line to another 2-years?

Nope. Each is separate
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6 (943 Views)
Contributor

Re: Does upgrading ONE line commit every line to another 2-years?

You have no idea how happy that makes me. Now for one other question, can I transfer my old number to another carrier if I decide not to re-commit? If so, how do I do that? Will ATT make it a hassle? I have seen a few different howto's on transferring phone numbers but they all differ. I'm not sure if they are really reliable. If I call ATT will they help me through the process of at least releasing the phone number?

Message 3 of 6 (933 Views)
Master

Re: Does upgrading ONE line commit every line to another 2-years?


candleStopper wrote:

You have no idea how happy that makes me. Now for one other question, can I transfer my old number to another carrier if I decide not to re-commit? If so, how do I do that? Will ATT make it a hassle? I have seen a few different howto's on transferring phone numbers but they all differ. I'm not sure if they are really reliable. If I call ATT will they help me through the process of at least releasing the phone number?


If you want to take an old number to a new carrier, the new carrier will initiate the transfer.  If your line on ATT is not under contract, the account will be closed and life goes on.  If your number on ATT is under contract, your line will be cancelled and they will charge you the appropriate ETF.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 4 of 6 (915 Views)
Highlighted
Contributor

Re: Does upgrading ONE line commit every line to another 2-years?

[ Edited ]

youngjm wrote:
... If your number on ATT is under contract, your line will be cancelled and they will charge you the appropriate ETF.

Good to know. Thanks for the heads up.

Message 5 of 6 (898 Views)
Teacher

Re: Does upgrading ONE line commit every line to another 2-years?

I'm pretty sure each line has a separate contract but I would contact customer care to confirm that info or review contract terms.
Message 6 of 6 (883 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.