Do I still have a contract or not!!

@thomaspaul2006 What date did you buy it?

What model phone is it?

Is it an actual contract that you put $199 down on?

The unlock portal is way, way behind the billing system.  If you want to unlock the phone, call 611 and ask for advanced tech support.  Explain the portal is wrong and you want unlock code/approval.

Hi,

I don't remember the exact date, but believe it was in Aug/Sep-15.

This is a Iphone 6S 

I had paid about $ 200+ for the phone.

Can't see anything on the website that there is a contract for the phone.

That's the whole question- why are the representatives(3 of them) saying something else- how do I know if I still am under contract on My Account in the website. How much money do I have to pay off if I want out of the contract now? Something official like this should not be so challenging to obtain?

There used to be a link to find your contract status, with the new website I do not know where it is. Even with the old website, it was difficult to find. The only way to buy out of the contract is to terminate service. If you terminate you will be charged an early termination fee of $325 minus $10 for each completed month of the contract.

@thomaspaul2006 I found it. One logged in and viewing your wireless plan, scroll down to where the lines/devices on the plan are listed. Select the line/device in question. On that next page, scroll down to "My Wireless Contract" and select.

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@thomaspaul2006 wrote:

I don't remember the exact date, but believe it was in Aug/Sep-15.

This is a Iphone 6S 

I had paid about $ 200+ for the phone.

That phone wasn't released until Sept. 25, 2015 so you have until at least that date in 2017.

So it depends on when you got it, did you get it on release day or later? 

And the contract is 2 years, not 24 bills. Some people have paid their 24th bill and still had a few days left and the computer still charged them an ETF. 

To me the best way is to get your phone unlocked BEFORE you leave. Then you know the ETF is really done and your phone is unlocked for use. I think that 6s is the most universal iPhone and works on most carriers. 

You could go try out multiple carriers and not even need to buy a new phone.

Well this brings the conversation full circle to - Why in the name of common sense was CS not able to tell the line was in contract?  

Tried the following:

"One logged in and viewing your wireless plan, scroll down to where the lines/devices on the plan are listed. Select the line/device in question. On that next page, scroll down to "My Wireless Contract" and select." 

Don't see My Wireless Contract.

Under Manage My Device & Features, I do see that 

Apple iPhone 6s

This device doesn't have an annual service commitment

If this is the case why does my unlock request being denied( 3 times) saying still under contract