Tutor
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6 Messages
Dissatisfied with data policy
I recently upgraded from a HTC Aria to a HTC Vivid. I had no problems with upgrading. My wife was having issues with her Pantec phone she upgraded several months ago, so I removed her sim card and installed it in my old HTC Aria, and turn off the data access. Everything worked perfectly and she was very happy.
A few days later, she received a text message that a data plan has been added to her phone... What? Were on a fixed income and this is a big issue for us.
I called ATT customer support and told them what had happened and they stated that all smart phones require a data plan. The fact is that a smart phone DOES NOT require a data plan to work property, this is not a technical issue with the phone, but an ATT policy issue and it sucks.
I will no longer stand behind ATT as I have for so many years.
Accepted Solution
Official Solution
christopherjones
Scholar
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121 Messages
11 years ago
The Terms & Conditions that you signed up for do state that if you have a smartphone, AT&T can and will add a data plan.
Wireless Customer Agreement / Terms & Conditions -
If you don't want a data plan, it's simple: get a non smartphone. Either by purchasing one outright, using your upgrade or get a cheap gophone and use it on your account.
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dbellnier
Tutor
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6 Messages
11 years ago
I can see requiring a data plan if you use it, but to require a data plan on a phone that is not using data, but capaible of using data is just another way to take more money for a serviice that is not requested. I have done some research about this issue and found that I am not alone. I am filling a complaint against against ATT with the FCC and BBB.
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wingrider01
Expert
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12.2K Messages
11 years ago
might as well add verizon, sprint, to your complaint, all of the.m require a data plan on a smartphone. The binding terms satate that all smartphones require a data plan, been like that your years.
You can pick up a 49.00 att gophone and use that in place of the iphone - i know that works, my mother-in-law dropped her prone in a porta-potty just the other day
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Lukear9
Mentor
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59 Messages
11 years ago
Data Plans are required on all smart phones in order for them to function properly and as stated, it's in the terms of service that you agree to. I'm not trying to be rude or anything so please don't be offended, but you should have known this already by signing your contract with us. If you would like, please contact us by dialing the number in my signature below. Thanks for your time. 🙂
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dbellnier
Tutor
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6 Messages
11 years ago
Data Plans are NOT required on smart phones to function properly. Get your technical facts straight.
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wingrider01
Expert
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12.2K Messages
11 years ago
The technical facts are a non-issue - the binding terms of service and fair use policy specificly state that a data plan is required, you you add a device that requires one and there is not one present, one will be added to the account to bring it inline with the binding agreements. Donlt want a data plan, they switch out the smartphone
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hp17
Mentor
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49 Messages
11 years ago
All carriers require a data plan to go with the use of a smartphone. If you don't need a data plan then use a non smartphone.
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Smashbard
Tutor
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8 Messages
11 years ago
A great solution for your problem here would be to sign up for a Mobile Share rate plan.
It offers unlimited talk and text messaging and a shared bucket of data between all lines on the account.
But the great part about it is that you can manage your account online right here and it'll show all your devices that are connected to the Mobile Share, and you can turn off data usage for any line on the account that you don't want to use the cellular data for that month.
The downside is that you pretty much have to do this every month as it'll reset with your billing cycle. But you can easily turn that inconvenience into a normal part of your day as you go online to pay your bill for the month, at the same time you can just click a button and remove that line from being able to use Data.
Kill two birds with one stone, sign up for the lowest Mobile Share plan available, and you might even be able to save some money in the long run. Don't quote me on that, but hey, it's better than being slapped with a $20 dollar data plan every month against your will due to ATT's contractual obligations.
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ozzy85
Contributor
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1 Message
11 years ago
I'd think the term and conditions is only applicable if you are signing the 2-years term contract, and to upgrade with a new devices.
But If I bought a smartphone myself, and contract is end. I basically is not under the obiligation with ATT , since I do not owe ATT for the device. I SHOULD NOT BE CHARGE for the data plan, whether or not ATT system can determind my phone is smartphone.
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kdfederer
ACE - Expert
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13.1K Messages
11 years ago
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