- edited 04-13-2017 8:53 AM by ATTDmitriyCM
I have had the worst experience with AT&T. From day 1, the salesperson from corporate who signed me up, told me lies,for each important question I asked, before signing the contract. Problems were immediately found,and no resolution was found for us. NOW, they are trying to give our DEPOSITS back, by APPLYING IT TO BILL! THAT'S NOT A DEPOSIT, IT'S A SCAM. THEN, THEY TRY TO SAY YOUR PHONE LINE WAS TEMPORARILY SUSPENDED,BUT WAS IN FACT, AN INTERNAL ERROR,SO THEY DON'T HAVE TO GIVE IT BACK! YOU DON'T GET IT BACK ANYTHING, LIKE YOU WERE PROVABLY TOLD. I WAS TOLD I WOULD BE RECEIVING MY DEPOSIT BACK, VIA CARD I PAID WITH. AT&T DOES NOT CARE ABOUT ANYONE. THEY PLAY A DIRTY GAME, WITH HARDWORKING PEOPLE'S MONEY AND MANIPULATE THINGS, TO MAKE YOU THINK THEY'LL FIX IT,BUT ONCE YOUR OFF THE PHONE, YOUR DONE. I SHOULD'VE LEFT LONG AGO, BUT I JUST SIGNED UP WITH ANOTHER COMPANY. ASK THEM ABOUT YOUR DEPOSIT, IF YOU BE BEEN WITH THEM FOR 13 MONTHS OR MORE. BEST OF LUCK!!
Solved by: Go to Solution.
03-24-2017 8:28 AM
Hello there @Southernboy865!
I appreciate your feedback regarding this account issue. Although I regret to hear you have signed up with an alternate company, please accept my deepest apologies in regards to your deposit problem with us!
Deposits are released 12 months from the date they are paid off. Additionally, you are allowed one involuntary suspension within the first 12 months of service. If you exceed this limit, you must have 12 months of uninterrupted service with no involuntary suspensions from the last reconnect date.
The account will receive the deposit refund and is applied to any outstanding debt. If the credit balance is greater than or equal to $100, you would have been sent a refund check. If the balance was below $100, for active accounts no check is sent, however you may request a refund.
Please feel free to reach back out if you have any additional questions. Have an excellent weekend!
Shenoah, AT&T Community Specialist
07-19-2017 8:00 AM
Same thing here. When signing up I was told $114.99 plus tax/fees. Second bill jumped $75 . Phone service charge. I have been calling for 2 months to get credit. They always agree, but nothing ever happens with my billing credit
09-26-2018 3:49 PM
My case is almost the same with you. We got 3 iphone X from the BOGO Winter promo in December 2017. It means we can get FREE iphone 8 go together with those IPhone X. Before we signed the contract, the salesperson in AT&T Pleasant Hill store promised us that we would just be charged for 3 IP8 for 3 months then we would receive all the credit back. We trusted in them because AT&T is a big carrier and that retail store is huge too. So, we have 6 phones in the line (3 IPX +3 IP8). When we signed the contract, they said the unlimited package is $115 + $20 for each additional phone + monthly payment for each IP 8 ($38.34). I am totally fine with their changeable Surcharges Fees, Government Fees and Taxes. However, 1st issue happened when we ordered them at the same time, they only gave us 2 IP8 and waited for the very next month to get the rest 4 of them. I know they needed to order that online or did whatever to get those IPX since they were just coming out that time. But, why they sent us just 2 IP8 and charged us the whole line for $200 something. We opened a line with 6 phones in order to share the fee every month, not that BIG BILL. The 2nd issue I want to mention is, after 10 months, since DEC 2017 until now almost OCT 2018, AT&T still charges me on 1 IP8, which should be credited every month. I did called to the customer service, and they asked us to come to the store. OK, I come to the store, over 10 times about this issue. The guy right there was very nice but when it comes to my case, he just said his manager was out of town, bla bla bla. He said he already emailed the upper manager for that case. He also asked us to go home and WAIT, yes, WAIT for hundreds of time. I went home and chatted with COUPLES of AT&T agents and keep being promised that the case will be solved in a week. YUP, I am telling you all, this answer was being told AGAIN AND AGAIN. Until today, 9/26/2018, I checked my account and did not see any credit back for that IP8, which should be $233.40, AND, my current bill still shows the charge for that phone. I hope you can understand how I feel now. It's freaking terrible.I chatted with them again. After being transferred to different people for almost 4 hours, they told me the account was NOT ELIGIBLE for that offer. What the heck? So why the other 2 IP8 got credit back but not that one? Are they kidding me. I asked them about the arbitration because I am so tired with this case. It wasted me a lot of time ( over 10 months and money (over $200). Then the specialist told me I am not recommended to start an arbitration because the case was reviewed many times, YES, It was them who reviewed the case, not me. Then she asked me to wait for about 1 week for the case to be reviewed, AGAIN. I feel like what if it happened to them? Will they be that tolerant?
All in all, I just want this case to be solved, then I will not bother them anymore. I do not want to throw more of my money in their LYING business. I was totally DISAPPOINTED with them.