11-20-2012 12:06 PM - last edited on 11-21-2012 8:05 AM by ATTJulieCS
I really wonder about my deposit.
Actually I opened my at&t account with my friends from family plan on January 2011. When I opened it, we paid $500 deposit each because of international students. And I changed family plan to individual plan on November 2011. At that time, I paid $500 deposit again. Now I refund $500 deposit that I paid when I changed individual plan, but I didn’t refund other deposit when I belonged to family plan. Also now I don’t connect family plan members because someone changed their phone numbers and other went to their country. How can I refund family plan deposit?
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11-21-2012 8:01 AM
Please review http://www.att.com/esupport/article.jsp?sid=KB409269#fbid=vHiROW4c98R for more information and guidelines regarding your deposit refund.
03-27-2017 7:15 PM
My friends and I were in a family plan since 2014 and we all paid $500 deposit but we never get it back until now. Can anyone help us with this problem? And as I know, another group of my friends also cannot get their deposits back. I was wondering why this problem occurs so often?
03-27-2017 7:50 PM
To get the deposit back, the bills must be paid on time every month. Any late payments and the deposit is forfeit.
The deposit is sent by check to the account owner.
03-27-2017 7:58 PM
I had to harass AT&T for 8 months before I got my refund. I had over 12 months of on-time payments; the refund is not automatically initiated, you have to follow-up with AT&T repeatedly to get your refund. It ultimately took my filing an FCC complaint before I received my refund. Be diligent, document all of your conversations with customer service, don't bother going into a brick&motor location, and don't relent.
04-19-2017 1:26 PM
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