Deposit Refund

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Deposit Refund

[ Edited ]

I really wonder about my deposit.

Actually I opened my at&t account with my friends from family plan on January 2011. When I opened it, we paid $500 deposit each because of international students. And I changed family plan to individual plan on November 2011. At that time, I paid $500 deposit again. Now I refund $500 deposit that I paid when I changed individual plan, but I didn’t refund other deposit when I belonged to family plan. Also now I don’t connect family plan members because someone changed their phone numbers and other went to their country. How can I refund family plan deposit?

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Accepted by ATTJulieCS (Community Support)
‎09-30-2015 1:39 AM

Re: Deposit

Unfortunately you would have to find a way to get a hold of the original account holder, the $500 you paid for that line would of been refunded to that account holder.
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Accepted by ATTJulieCS (Community Support)
‎09-30-2015 1:39 AM

Re: Deposit

Please review http://www.att.com/esupport/article.jsp?sid=KB409269#fbid=vHiROW4c98R for more information and guidelines regarding your deposit refund. 

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