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Data usage.

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Data usage.

I am paying 170 a month for 10GB plan. Once over the 10GB they slow my phone data to the equivalency of a flip phone back in 2001. I have been a customer for OVER 10 YEARS. Has anyone else had this issue? I really don't think its necessary to spend another 40 dollars on top of my current bill for unlimited data. Any other options on this one?

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Message 1 of 6
ACE - Expert
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Accepted by palmy1234
‎01-17-2019 12:19 PM

Re: Data usage.

Yes, everyone with the same plan who uses up their data experiences the same thing. There is no issue, that is the way the shared data plans work. Unfortunately, getting more shared data is not an option. Your plan no longer exists and current shared data plans only offer 3 or 9 GB. 

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Message 2 of 6
Contributor

Re: Data usage.

Ha! Then why does it say unlimited?! 

Message 3 of 6
ACE - Expert

Re: Data usage.


@HomelessinSF wrote:

Ha! Then why does it say unlimited?! 


Please provide a link to what you are referring to. Also, please make it clear what IT is.

 

@palmy1234  wrote:

I am paying 170 a month for 10GB plan. Once over the 10GB they slow my phone data to the equivalency of a flip phone back in 2001.

I don't understand, you're paying for a 10GB plan, if you needed more, get a bigger plan. What did you expect to happen after 10GB? (My old plan charged you extra if you went over).

 

How many lines is that for $170?

 

 

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Message 4 of 6
ACE - Sage

Re: Data usage.


@HomelessinSF wrote:

Ha! Then why does it say unlimited?! 


The OP asked about a 10 gig plan, which doesn’t say unlimited anywhere.  

If YOU have a plan and it says “unlimited” on your bill, then you are never charged for overage, no matter how much you use.

 

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Message 5 of 6
ACE - Expert

Re: Data usage.

Are you per chance talking about the 10GB hotspot limit on the older unlimited plus plans? If so, you are not paying for a 10GB plan, your plan is unlimited. It is only the hotspot function that has a 10GB limit.

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