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Re: Data overage

Contributor

Data overage

Anyone else disgusted by the messages from ATT about adding to our bill for data usage during the weekend storms in S LA. We have no service for couple of days and then off and on for couple more. No way to stay up to date with flooding, roads, family, etc..without using your phone. Wifi was down everywhere so everyone trying to use the data to get information. I had to use my friends Verizon phone which never lost signal to speak to family and work. We get messages that we are going over data limit and ATT is charging us more money. While my Verizon friends are getting messages from Verizon that they are giving them free data to help out during this time. Maybe we all should look into Verizon for Customer Service and understanding.

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Message 2 of 21
Contributor

Data overage charges

Just went thru devastating flooding, evacuation and trying to help friends and family in Ascension Parish Louisiana. During this time frame our AT&T service was sketchy at best. Still trying to coordinate delivery of supplies from out of state and to save all helpful information I can find via social media about clean up efforts, as well as trying to be in touch with any who need help. I cannot be within wifi range today. My data starts over tomorrow. Just got an overage charge notice. Do you guys think you could have some consideration of this situation and the fact that our service was down for a good portion of this time & wave that fee?? Kim R[edited for privacy – please do not post personal information]

Message 1 of 21
ACE - Sage

Re: Data overage

Call 611 and complain. The system is automated, they won't know till you tell them.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 21
Contributor

Flood damage

I am sick by the treatment I have got from at&t. They told me that my area was NOT one affected by the Louisiana floods. My physical address is different then my mailing address. They actually hung up on me when I asked for a simple thing. I asked them to look at my parish and my physical address and they would NOT nor would they give a single bit of help. I have never been treated so badly. We will be going to verizon as soon as we are able to because of the help they have offered. At&t should be ashamed for treating people the way they do. My family also will be switching carriers and as many people as we can talk to will be told of this treatment....
Message 4 of 21
ACE - Expert

Re: Outages - standard procedure for storms and flooding

@Louisiana_Gator Why would you encourage a friend to go to AT&T, if AT&T

"ALWAYS go down during Louisiana emergencies while other wireless suppliers do not"?

 

Then after doing that, come here and complain (for them) that it went down during a Louisiana emergency?

 

This is the AT&T community forum (not AT&T support).

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 21
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎08-19-2016 2:28 PM

Re: Data overage

@btd0613,

 

 

AT&T will be offering credits to our customers in certain parishes impacted by service disruption and waiving data overage charges for customers in parishes declared a state of emergency.

 

Additional detail on the credits and waived data overage charges can be found at: www.att.com/laflood and http://about.att.com/newsroom/network_disaster_recovery_louisiana.html

 

- AT&T Community Team

Tags (1)
Message 6 of 21
Community Support

Re: Flood damage

Hi there @Heartlessppl!

 

I’m very sorry to hear that you’ve been mistreated by our support staff!

 

We would be remiss to see you leave, however I understand how negatively an interaction like that reflects on all of us.

 

We would like the chance to make this up to you. I appreciate you bringing this to our attention. Keep an eye on your inbox, we’ll be reaching out to you soon, to make this right!

 

Thank you for taking the time to post, we’re happy to have you here in Forums!

 

Kevin, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 21
Contributor

Re: Flood damage

Because of how we were treated, I doubt anything will change. We simply asked for a way to contact family and we feel like you don't care. We lost all but our tablet and have no Internet therefor no contact. I have infant grandsons who are I'm the rubble left in Prairieville, LA and I can not check on them unless we use someone's phone. Many parishes have been affected by this and most have not even been helped by anyone except strangers who we have come to love and pull us out of the deviation. We have to replace so much and have been left will bills to pay and no way to pay them because our jobs were also affected. Avoyelles parish is one affected by this storm and Obama declared it as part of the federal disaster areas , but we have been overlooked.
Message 8 of 21
Highlighted
ACE - Expert

Re: Data overage

@btd0613 

 

[Please keep it courteous - Thank you]

 

You act like someone at AT&T said "hey, let's bill these people during their crisis", the computer billed you just like it normally does, it doesn't compare the flooding reports to the data overages. 

 

If you call, please be nice, the person on the other end of the phone that you want to help you did nothing to you and you want a favor from them...

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 21
Contributor

Flood

Ok i got a text that at&t is offering a credit because of the flood in Louisiana but it did not say how to get the credit or it was automaticlly being applied to the bill.
Message 10 of 21
Contributor

Refund

My name is Terence [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]. I, received a text about helping customers impacted by Louisiana floods providing free service. I, just paid my bill a couple days ago and wasn't informed of this. Do I get a refund!!

Message 11 of 21
ACE - Sage

Re: Refund

Not free, 50% off.  http://about.att.com/newsroom/network_disaster_recovery_louisiana.html

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 21
ACE - Sage

Re: Flood

http://about.att.com/newsroom/network_disaster_recovery_louisiana.html

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 21
Contributor

Flooding Louisiana

Will I receive a discount ?
Message 14 of 21
Contributor

Re: Flooding Louisiana

I did keep it nice! I was in no way rude, but done tell me my family wasn't affected by the flooding!
Message 15 of 21
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