08-18-2016 5:55 AM
Anyone else disgusted by the messages from ATT about adding to our bill for data usage during the weekend storms in S LA. We have no service for couple of days and then off and on for couple more. No way to stay up to date with flooding, roads, family, etc..without using your phone. Wifi was down everywhere so everyone trying to use the data to get information. I had to use my friends Verizon phone which never lost signal to speak to family and work. We get messages that we are going over data limit and ATT is charging us more money. While my Verizon friends are getting messages from Verizon that they are giving them free data to help out during this time. Maybe we all should look into Verizon for Customer Service and understanding.
Solved by: Go to Solution.
- edited 08-18-2016 5:06 PM by cathy2981
Just went thru devastating flooding, evacuation and trying to help friends and family in Ascension Parish Louisiana. During this time frame our AT&T service was sketchy at best. Still trying to coordinate delivery of supplies from out of state and to save all helpful information I can find via social media about clean up efforts, as well as trying to be in touch with any who need help. I cannot be within wifi range today. My data starts over tomorrow. Just got an overage charge notice. Do you guys think you could have some consideration of this situation and the fact that our service was down for a good portion of this time & wave that fee?? Kim R[edited for privacy – please do not post personal information]
08-18-2016 6:07 AM
Call 611 and complain. The system is automated, they won't know till you tell them.
08-18-2016 8:32 AM
- edited 08-18-2016 6:55 PM
@Louisiana_Gator Why would you encourage a friend to go to AT&T, if AT&T
"ALWAYS go down during Louisiana emergencies while other wireless suppliers do not"?
Then after doing that, come here and complain (for them) that it went down during a Louisiana emergency?
This is the AT&T community forum (not AT&T support).
- edited 08-19-2016 12:43 PM by davidbk
AT&T will be offering credits to our customers in certain parishes impacted by service disruption and waiving data overage charges for customers in parishes declared a state of emergency.
Additional detail on the credits and waived data overage charges can be found at: www.att.com/laflood and http://about.att.com/newsroom/network_disaster_recovery_louisiana.html
- AT&T Community Team
08-19-2016 10:15 AM
Hi there @Heartlessppl!
I’m very sorry to hear that you’ve been mistreated by our support staff!
We would be remiss to see you leave, however I understand how negatively an interaction like that reflects on all of us.
We would like the chance to make this up to you. I appreciate you bringing this to our attention. Keep an eye on your inbox, we’ll be reaching out to you soon, to make this right!
Thank you for taking the time to post, we’re happy to have you here in Forums!
Kevin, AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService
08-19-2016 10:48 AM
- edited 08-19-2016 2:35 PM by ATTDmitriyCM
[Please keep it courteous - Thank you]
You act like someone at AT&T said "hey, let's bill these people during their crisis", the computer billed you just like it normally does, it doesn't compare the flooding reports to the data overages.
If you call, please be nice, the person on the other end of the phone that you want to help you did nothing to you and you want a favor from them...
08-21-2016 11:42 AM
- edited 08-21-2016 12:17 PM by Taylarie
My name is Terence [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]. I, received a text about helping customers impacted by Louisiana floods providing free service. I, just paid my bill a couple days ago and wasn't informed of this. Do I get a refund!!
08-21-2016 12:28 PM
Not free, 50% off. http://about.att.com/newsroom/network_disaster_recovery_louisiana.html
08-21-2016 12:31 PM