05-14-2013 5:09 PM
Solved by: Go to Solution.
06-22-2015 9:00 PM - last edited on 06-23-2015 5:20 AM by Taylarie
My data charges are killing me. We have a 30 gig plan. This morning using my app I was 15 gig over. I called AT&T told them to "shut down all data" and everyones phone had no data. Tonight I am now 19gig, 4 gig while it was off! [Per Guidelines: Keep it Relevant and Appropriate].
ATT you need to get your *** together. Your about to lose all the money you've been raking in. You guys have done some really bad stuff in the past and you just cant quit can you.
Verison is sounding like a nice place to take my 7 phones 2 tabelts and Hot spot.
06-22-2015 11:12 PM
The billing system can have a normal delay of 3hr but up to 24hr delay on reporting used data, if you log into myatt at att.com and view data usage you will want to make sure a device is not still using data though and that everything did get shut off when you called in.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
06-23-2015 6:21 AM
What's upsetting to me is that the extra data you are charged for does NOT roll over to the next month, unlike unused data in the monthly plan. I was charged $15 for basically one day.
06-26-2015 5:45 AM
ATT charged $15 for one day's worth of data usage until my next billing cycle reset, BUT they will not roll the data over. I called and asked about this and the customer service lady had no answer at all. I think this is unfair that we have to pay for the extra data and ATT doesn't allow us to use the full 1GB.
They are ripping people off. If they aren't going to allow us the full use of the 1GB than they need to charge us based on how much of that 1GB is used.
07-29-2015 11:52 AM
Unfortuanetly you do get charged $10 every time, and ATT has some serious issues, i paid 40 dollars in overage charges last month and i called and talked to someone for the 5th time and they asked all the same questions, is it showing you are on wifi, do you turn your data off in your settings ect...i do all that, i am not dumb i know what to check on the phone, so i got to a manager and he continued to ask the same questions and offered no resolution other than there may be an acutal problem with this almost brand new Galaxy s6. so now i have to call the warranty department and see if they acutally find a problem with the phone. My whole issue is i pay Time warner Cable for internet service and wifi for a reason so why is my phone using so much data, its so ridiculous, inconvenient and upsetting. I saw several others with this issue, i think there is an underlying problem with ATT they are not taking care of and being held liable. I got an overage message last night, one this morning and 2 more while i was talking to the guy on the phone!!!!! and the phone is on wifi the entire time.
07-29-2015 12:30 PM - edited 07-29-2015 12:33 PM
. I got an overage message last night, one this morning and 2 more while i was talking to the guy on the phone!!!!! and the phone is on wifi the entire time.
Most newer phones shut off the wifi radio when the screen is dark to conserve battery power. You may be on wifi when your phone goes dark and may be on wifi when you wake it, but were probably not on wifi in between. In that case, any updates and/or push messages will use OTA data. Make sure you have apps set to only update when on wifi.
You can go into settings and see exactly what app is using all that data.
As for overage not rolling over, it's clearly stated in the FAQ
07-29-2015 1:10 PM
Thank you for this Info, im just finding this almost impossible, i feel there is nothing that will help me. the manager I spoke with said,"we can just block your data"....really who wants to call ATT everytime you need to use your phone for a quick minute when you are somewhere without wifi. Its upsetting they would set a phone up that way.
07-29-2015 3:23 PM
First step is to find out which app is using so much data. Let us know and maybe we can offer a solution.
07-29-2015 3:34 PM