Customer service fail

I called ATT to ask about temporarily suspending my pay as you go ipad data plan as I am outside of the US for the next 6 months.

There is no way to do this online!

You cannot log onto att from anything other than the ipad itself.

So I was forced to call.

I spoke with Jacob who offered to suspend my  sim card for 10/month.

That is too rich for my blood. After going over all of the options and hitting a brickwall each time, I just decided to cancel it altogether.

This all happened pretty quick.

I then asked Jacob for a confirmation code, he had nothing.

I asked Jacob for his rep ID number, he had nothing.

I asked Jacob for an email, he said no.

I asked Jacob if he was expecting me to just trust him, he said "yes".

I asked Jacob for his last name, he said "I am not legally permitted to give you my last name" 

So I am supposed to trust you , but you do not trust me?

Come on Jacob, really?

I asked Jacob if we were done and I could get off the phone, he said yes.

My concern is that if in a month, my credit card gets hit, I just want to reference the phone call.  Every other company forces a confirmation down my throat, but ATT operates on trust...

So I immediately called back and spoke to Linda H. She answered my call with her last name the second she picked up. I explained the entire situation to her and she re-verified that my account is down.

I told her the whole story and she got a little chuckle out of Jacob asking me to trust him.

So, either Jacob lied right to my face about legally being able to give out his name, OR Linda is a criminal.

I would love it if someone would contact me so we can track Jacob down and tell Jacob that it is difficult to find trust in someone who lies, and now not only is Jacob lying, but as a representitive of ATT, ATT is also lying.

I Love Linda!!!

Thanks

John