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Customer Service

Why has your customer service deterioted so much? I'm literally shopping around to move right now.  Your customer service is horrible, your prices are becoming outageous, and you don't provide the civility you once offered.  For example, I was stuck in Costa Rico in 2009 and my wife changed our plan.  Unbeknowst to her, and I, the new plan ended up costing us a tremendous amount of money while I was out of country.  You called us to let us know and worked with us to reduce the bill. Now, I can't get an ounce of civility from your company.  I just want you to know you have lost a loyal customer of over 10 years,

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Message 1 of 4
Administrator

Re: Customer Service

Good evening @RaymondLawGroup!

 

I’m sorry to hear you are unhappy with your service! I understand how important it is to feel comfortable with your provider’s customer service. I will be delighted to work with you on this issue.

 

I would like to collect some more detailed information from you in order to look into the situation further. In order to protect your information, please send me a private message to @ATTMobilityCare including your full name, phone number, time zone, and a good time of day to call you, as well as any important information you wish for me to know.

 

I look forward to speaking with you. Thank you for reaching out through our Community Forums for help. Have a nice night!

 

Bradilynn, AT&T Community Specialist  


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Message 2 of 4
Tutor

Re: Customer Service

100% agree with you.  I have been having very poor experience with customer service lately, just lack of knowledge and common sense.

Message 3 of 4
Contributor

Re: Customer Service

Why has your customer service deterioted so much? I'm literally shopping around to move right now. Your customer service is horrible, your prices are becoming outageous, and you don't provide the civility you once offered. For example, I was stuck in Costa Rico in 2009 and my wife changed our plan. Unbeknowst to her, and I, the new plan ended up costing us a tremendous amount of money while I was out of country. You called us to let us know and worked with us to reduce the bill. Now, I can't get an ounce of civility from your company. I just want you to know you have lost a loyal customer of over 10 years,
Message 4 of 4
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