Corporate email address or address to file a complaint.

Can someone provide me the email address or address for AT&T corporate please. I need to file a complaint and the store won't give me the information or the customer service department.

Thank you,

Responses

MicCheck

ACE - Expert

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14.2K Messages

6 years ago

There is no email address. You can call customer service or file a report with the BBB if you think your issue is worth pursuing.

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sandblaster

ACE - Expert

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64.7K Messages

6 years ago

Sorry, ATT does not do customer support via email. There is no such email address. The corporate addresss was quickly found on google:

AT&T Corporate Headquarters.
208 S Akard St,
Dallas, TX 75202.
(210) 821-4105.

However, you might be better off filing your complaint with either the BBB or FCC. A complaint to either will result in someone from ATT contacting you.

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Who can I contact to help me with a warranty issue. I'm being charged for a phone I sent back and they are claiming it's broken, yet I don't even have the phone with me. The phone was sent back in the same packaging it went out. 60 days later I get a letter stating this phone is "broken"

I'm being charge $649.00 for a 6 S PLUS REFURNISH PHONE. Every time I call the warranty department no one seems to care. I don't know what else to do. HELP!!

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A

Anonymous

New Member

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25.7K Messages

6 years ago

Literally both replies tell you who you can contact

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Indogen

Teacher

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19 Messages

5 years ago

ATT CEO is still Randall Stephenson.

His email is: [edited for privacy – please do not post personal information] He will forward your concern to his executive assistants who WILL respond within a day or two.

However, mailing a letter to the Texas address is best.

Keep it simple; keep it professional. This email is available online. You have to look up their board of directors. You have to go outside of ATT website. This info used to be posted on their site. Now you have to find it on the web. Cheers.

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Indogen

Teacher

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19 Messages

5 years ago

Total nonsense. You don’t get anywhere which is why you’re here!

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M

MRMICHAELWARD

New Member

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1 Message

4 years ago

I had a fire at my house and I call AT&T that the wires to the dish and internet had burned and to send someone out. I paid my bill, I was in a nursing home because I had a stroke. It went 2 1/2 months with our service. I call to have a credit to my account and they said they took all the information. I finally got a tech out to my house and ran new lines and boxes. But then my services were turned off because of a lack of payment. I called again and talk with the collection department as well as the customer service and was on the phone for over 5 hours. I have written a letter to the better business bureau and a letter to your home office. My next course of action is my attorney if this doesn't get resolved. I do not own AT&T money they owe me.

Account number [EDITED]

(edited)

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formerlyknownas

ACE - Sage

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117.1K Messages

you posted a home service issue in wireless, which is cell phones, anf this is a customer populated forum, not at&t. please read the posts in this thread. You (Edited per community guidelines) will charge you $300 an hour and take half a day. The BBB is free and you can file online.

(edited)

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

4 years ago

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L

lilyguti

New Member

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3 Messages

4 years ago

I was late twice due to I am not working because covid 19. I said that to the customer service person and she told me she was removing the late charges. but she did not I paid today and its I am still been charge. are you the only company that dose not care about the pandemic? because your people are working from home but some of us are not.

the only months I have been late due to whats happening was April and May and customer service say one thing and do something else.

if should be on my notice in my account or they did they not do that either?Liliana (edited per community guidelines)

[email scrubbed]

I want a response!!!

(edited)

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V

Varalakshmi

Former Moderator

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697 Messages

Hello @lilyguti,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines https://www.att.com/legal/terms.forumguidelines.html your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

(edited)

4 years ago

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L

Lockdowncraziness

Former Employee

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2.6K Messages

@lilyguti This is not AT&T Customer Care, no one can access your account. Did you follow the instructions to have the late fee waived? You do that yourself online. Go to the top of this page and follow the instructions under the COVID-19 link.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

4 years ago

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L

lilyguti

New Member

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3 Messages

i do not know about it and none of the customer service people said anything to me about it so how am I supposed to know??? because they are liars they say one thing and do another!!!!

4 years ago

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L

lilyguti

New Member

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3 Messages

this is bull that I am here thinking it was none and it was not. they are charging me 18.00 of late fees and I do not know why 18.00 put of course no one is working today. (Edited per community guidelines)

(edited)

4 years ago

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formerlyknownas

ACE - Sage

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117.1K Messages

@lilyguti

your lack of knowledge does not mean it didn’t exist. All carriers signed an agreement with the FCC that customers would not be disconnected. Customers were also encouraged to request waivers by contacting their carrier. The waivers would cover overage fees and late fees.

Covid 19 response

(edited)

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

4 years ago

R

rodrigsd

New Member

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2 Messages

4 years ago

Good Afternoon,

I switched to First Net on 01/27/2020, I was eligible for a new phone and upgrade. I went to the AT&T store in Salisbury NC to have my phone switched over. Now, after over a year, I am getting collection calls regarding a $152.00 for a charge "for equipment", but nobody can tell me what equipment I owe money for. When I switched over, I paid my owed balance to AT&T, I had to in order to switch to First Net.

Below is the timeline:

May 14, 2020, went to Sequium Assest Solutions (Edited to remove personal information)(reference number)

Sept 3, 2019 Date went to collections, unknown agency (unknown reference number, Anea was able to look up date transferred from "unknown agency") Anea Denai contact number 800 786 0260

July 19, 2019 last payment date, (for what, nobody can tell me), account number (Edited to remove personal information)

How in the world do I owe a bill from July 2019 that was never on my AT&T bill, I paid it every month til I switched to First Net

How did something go to collections, I didn't even know about!

The most important question. How did this excessive amount due not come up when I had to pay a balance off to switch to First Net!

So many unanswered questions here.

I would appreciate your assistance in this matter.

I hope your Holiday weekend is safe and enjoyable.

Thank You,

Selina (Edited to remove personal information): Paramedic/Captain, Rowan County EMS

(Edited to remove personal information)

(edited)

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sandblaster

ACE - Expert

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64.7K Messages

4 years ago

@rodrigsd This forum is not customer support. No one here has access to your account or bill. You need to call.

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