Explore & discover

Helpful Links

Collect calls


Collect calls

I use to be able to accept calls from my son in jail and it was added to my phone bill now all of a sudden i cant accept them. My phone bill is paid in full every month

Message 1 of 3
ACE - Sage
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎01-25-2019 2:15 PM

Re: Collect calls

Cell phones can’t make or receive collect calls.  As from jail have to be prepaid through the prison phone system.  Contact them and ask how.  


(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 2 of 3

Re: Collect calls

It let us accept calls for a few months and then all of a sudden it
stopped. It was added to our phone bill every month
Message 3 of 3
Share this topic
Share this topic

Are you Missing Your BOGO Credits? If so, QuarryRye can you help figure out what happened and what to do about it!

Additional Support