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aboothe1's profile

Contributor

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3 Messages

Wednesday, October 11th, 2017 2:40 PM

Chat support turned into scam

I have used the chat twice in the last month and it really turned into an add on scam to boost the numbers of the people you contact in the chat forum. Once the first chat was ended I received emails about the two new add on services for my account. Yes, they are a monthly charge and no, there is no way I would ever agree to either of these "services". I chatted again to have these removed and was promised they would be removed before any charges would get placed on my account. Nope. Didn't happen. Want to complain about this? Good luck finding a way to do that on the website. Now instead of using the more convenient way to communicate to AT&T, I'll either phone or go into a brick and mortar to get the help needed. I've been with AT&T since '94 and they keep giving me reasons to leave.   

ACE - Expert

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64.7K Messages

6 years ago

@aboothe1 If you don’t want to call or go to a store, send a private message to @ATTCares.

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