Tutor
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Changed my plan without consent
I called att today to see why my rollover gigs had gone away on my 30 gig family share plan. Well I was told that my plan was changed to a 30 gig advantage plan with no overages. I asked who authorized this plan change since I’m the only one with access to the account and they couldn’t give me a straight answer. Then I was told that well maybe the agent felt like I would be better off on this plan that’s why it could of been changed. Like really? When does an agent have the right to say when I need to change my plan. I got the run around for an hour and a half then finally I was told I couldn’t go back to my plan because it was a grandfather plan. So after getting transferred 5 times and having to start all over again I spoke with a lady that supposedly opened a case to get me back on my original plan then she said she fixed it but I have yet to see my online account update. Keeping my fingers crossed....
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
5 years ago
Helps if you read what they did. Its a price increase and they gave you more data with it. Its nothing more or nothing less. I personally wish they would have left the data the same and just raised the price. This is what they get for trying to be nice.
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formerlyknownas
ACE - Sage
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117.2K Messages
5 years ago
If you had the Mobile Share Value plan, and still have the Mobile Share Value plan, your plan was not changed.
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It’s a price increase.
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I already wrote about the double data.
No, this is not “slamming”. Because it’s a PRICE INCREASE.
Emails went out, as others have posted their email content. It also would appear on your bill in the news to use section, as it did for those on the Advantage plan last summer.
Ask the FCC if At&t can raise its rates. Let us know how that goes.
I posted the link. Now here is another one to your Terms of service: https://www.att.com/legal/terms.wirelessCustomerAgreement-list.html
1.3 Can AT&T Change My Terms And Rates?
From time to time we might make changes to this Agreement. This could include charges, discounts, coverage, technologies, and other Service terms. We commit that we’ll provide you with notice either in your monthly bill or separately at least 30 days before we make any materially adverse change. So, for instance, if we increase your rate plan or the price of any of your Services more than what we’ve previously told you (such as in your Customer Service Summary) those would be materially adverse changes. But, not all changes are materially adverse. For example, here is a list of some changes that are not materially adverse: (1) increases to international roaming rates; (2) increases to charges for international long distance rates; (3) increases to AT&T fees and taxes imposed by the government and passed on to you; and (4) changes to surcharges and regulatory cost recovery charges that do not exceed the limits set forth in your Agreement. We also want you to know that, if we make a materially adverse change during your Service Commitment (if any), you can cancel impacted Service without paying an early termination fee. But, you do need to notify us of your desire to cancel Service at the following address within 30 days of receiving the notice: AT&T, PO Box 10330, Fort Wayne, IN 46851.
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ATTHelp
Community Support
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231.5K Messages
6 years ago
Good Morning @Dc8610,
Welcome to the Community Forums! I can understand your concerns with your plan being changed. I will be more than happy to assist you with this.
Due to the nature of your request, I will be sending you a private message to your inbox in a few moments.
I look forward to your reply. Have a great day!
Donna V, AT&T Community Specialist
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Papit1000
Tutor
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4 Messages
6 years ago
Att did the same thimg to me. When i called them the rep argued with me and told me that att does that because its based on my usage .I told him to switch it back and he hung up on me .
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Papit1000
Tutor
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4 Messages
6 years ago
I just checked my account and they did the same to me .When i told the rep he argued with me and said att does it automatically based on my usage .When i told him i never authorized it and to change it back he hung up on me. They have bee doing this to me all year. I thought i was on one plan and was being charged more for less data . I will be summitting a complaint to the BBB and speakimg to an attorney
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formerlyknownas
ACE - Sage
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117.2K Messages
6 years ago
@Papit1000
If you are on the Mobile Share Advantage plan you we’re notified your data plan would be doubling and cost increased $5 or $10. If you don’t want the increase, check the new Flex plan which may be the same price or less, for the same data plan.
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Maja12790
Tutor
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3 Messages
6 years ago
How were how were you notified? Bc they changed mine and I absolutely was not notified
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
6 years ago
Read your bill it's on there
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Maja12790
Tutor
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3 Messages
6 years ago
pay my bill. All that is on there is the price increase...
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Sonogal380
Tutor
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3 Messages
6 years ago
I noticed the same change in my plan. I looked at the online pdf of my last bill and that is where I saw the notification about the change in plan name and doubling my data and $10 increase.
I just changed my plan to a 10gb mobile flex plan and saved a couple dollars from my original plan.
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