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Changed my plan without consent

Tutor

Changed my plan without consent

I called att today to see why my rollover gigs had gone away on my 30 gig family share plan. Well I was told that my plan was changed to a 30 gig advantage plan with no overages. I asked who authorized this plan change since I’m the only one with access to the account and they couldn’t give me a straight answer. Then I was told that well maybe the agent felt like I would be better off on this plan that’s why it could of been changed. Like really? When does an agent have the right to say when I need to change my plan. I got the run around for an hour and a half then finally I was told I couldn’t go back to my plan because it was a grandfather plan. So after getting transferred 5 times and having to start all over again I spoke with a lady that supposedly opened a case to get me back on my original plan then she said she fixed it but I have yet to see my online account update. Keeping my fingers crossed....

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Message 1 of 87
Administrator

Re: Changed my plan without consent

Good Morning @Dc8610,


Welcome to the Community Forums!  I can understand your concerns with your plan being changed.  I will be more than happy to assist you with this. 


Due to the nature of your request, I will be sending you a private message to your inbox in a few moments. 


I look forward to your reply.  Have a great day!


Donna V, AT&T Community Specialist


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Message 2 of 87
Tutor

Re: Changed my plan without consent

Att did the same thimg to me. When i called them the rep argued with me and told me that att does that because its based on my usage .I told him to switch it back and he hung up on me .

Message 3 of 87
Tutor

Re: Changed my plan without consent

I just checked my account and they did the same to me .When i told the rep he argued with me and said att does it automatically based on my usage .When i told him i never authorized it and to change it back he hung up on me. They have bee doing this to me all year. I thought i was on one plan and was being charged more for less data . I will be summitting a complaint to the BBB and speakimg to an attorney

Message 4 of 87
ACE - Sage

Re: Changed my plan without consent

@Papit1000

If you are on the Mobile Share Advantage plan you we’re notified your data plan would be doubling and cost increased $5 or $10.  If you don’t want the increase, check the new Flex plan which may be the same price or less, for the same data plan.

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 87
Tutor

Re: Changed my plan without consent

How were how were you notified? Bc they changed mine and I absolutely was not notified 

Message 6 of 87
ACE - Expert

Re: Changed my plan without consent

Read your bill it's on there

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 87
Tutor

Re: Changed my plan without consent

I don’t get paper bills, only online, which I look at every month when I
pay my bill. All that is on there is the price increase...
Message 8 of 87

Re: Changed my plan without consent

I noticed the same change in my plan. I looked at the online pdf of my last bill and that is where I saw the notification about the change in plan name and doubling my data and $10 increase. 

I just changed my plan to a 10gb mobile flex plan and saved a couple dollars from my original plan. 

Message 9 of 87
ACE - Expert

Re: Changed my plan without consent


@Sonogal380 wrote:

I noticed the same change in my plan. I looked at the online pdf of my last bill and that is where I saw the notification about the change in plan name and doubling my data and $10 increase. 

What did your plan name change to?

 

 

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Message 10 of 87
Contributor

Re: Changed my plan without consent

This exact same thing just happened to me last week.  I was told my 10gb plan was being phased out and they so stepped me up to the 20gb plan as a result without my consent or knowledge.    When I called to complain I was redirected and disconnected three times.  When I finally got a person on the phone they tried to convince me it was a great deal I was getting  This made me even more offended and angry.  [Per Guidelines:  Keep it Relevant and Appropriate]. I was never notified that my plan would change nor did I give permission.  How are they able to do this legally??  Something smells fishy.  Is this a scandal setup from the decision repeal of net neutrality??

Message 11 of 87
ACE - Expert

Re: Changed my plan without consent


@Justinjspina wrote:

This exact same thing just happened to me last week.  I was told my 10gb plan was being phased out and they so stepped me up to the 20gb plan as a result without my consent or knowledge.  

I was never notified that my plan would change nor did I give permission.  How are they able to do this legally??  

I believe there was a notice on your bill the last month or two.  I believe some people also got an e-mail. (I don't have the MSA plan).

 

There was a lot of chatter about it a month or so ago.

 

   Something smells fishy.  Is this a scandal setup from the decision repeal of net neutrality??  [Per Guidelines:  Keep it Relevant and Appropriate].

You need to do mediation before other legal things. Check your T&C.

 

Have you checked your previous bills and e-mail?

 

 

 


 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 87
Contributor

Re: Changed my plan without consent

Me neither.  Read my post below.

Message 13 of 87
Voyager

Re: Changed my plan without consent

I was never notified and when I chat with ATT they finally switch it back. I  don't get paper bills.  [Per Guidelines:  Keep it Relevant and Appropriate]. I have been with them since the early 90s.. Great way to lose your costumers.

Message 14 of 87
Voyager

Re: Changed my plan without consent

I just finished using the chat feature and changed my plan back.  This is irresponsible from ATT since so many of us do not get paper bills.  [Per Guidelines:  Keep it Relevant and Appropriate]. I have been with them since it was cingular back in early 90s.  Totally irresponsible.

Message 15 of 87
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