Contributor
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3 Messages
Cell Phone Internet
Hi I'm wondering why ATT penalizes people that have an unlimited internet plan on our cell phones, and by this I mean we have service that slows down after so many gigs!! Why why why? I feel we are penalized and my bill even though I have unlimited internet is still expensive. I do have a cell phone I'm paying on. Why not let us keep our data at the same speed? We can't help it you changed the plans and we don't want to pay more for the newer plans #unlimitedinternet
JefferMC
ACE - Expert
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34.6K Messages
7 years ago
Having the Wireless Unlimited Data plan (available only to U-verse and DirecTV customers) is a CHOICE you made. For all intents and purposes, it is a 22 GB plan, with trottled data beyond that for an unlimited amount of data per month. If you do not like that, then switch to some other plan. Done.
Don't chose a plan then complain about what you chose. Geesh.
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
To be accurate, data is not automatically slowed down, it is reprioritized which means it might be slowed down if the network is congested. Many unlimited plan users report using much more than 22GB with no slowdowns. Compare that to the old unlimited plan. For many years, it was automatically throttled after 5GB.
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formerlyknownas
ACE - Sage
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116.4K Messages
7 years ago
Find a carrier that doesn't. (That'll keep you busy)
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Busternutt
Professor
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3.2K Messages
7 years ago
@tannerb You are not throttled, you are repriortized ONLY if there is network congestion. Think about it; if there is network congestion, EVERYBODY'S data is slow, not just yours.
And it is 22 GB for each individual line. If you have 4 lines and 3 don't hit 22 GB, they aren't affected.
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JefferMC
ACE - Expert
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34.6K Messages
7 years ago
That is an exceedingly good point, one that I was not aware of at all. I thought it was 22 GB in aggregate, but the plan information clearly says "per line."
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formerlyknownas
ACE - Sage
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116.4K Messages
7 years ago
@JefferMC Yup. That means a family of 4 paying $180 a month, has almost a full 100 gigs before they MIGHT experience any slow down. Because data is reprioritised, not throttled, it can't be any slower than 3G (ATT has shut 2G speeds almost everywhere)
As opposed to tiered data plan 4 lines and 25 gigs is $190 and will absolutely be slowed to 2G speed once the shared data plan hits 25 gigs. This is slowed by computer to 2G speeds.
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tannerb
Contributor
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3 Messages
7 years ago
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formerlyknownas
ACE - Sage
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116.4K Messages
7 years ago
@tannerb
You are completely misunderstanding what you read and the ATT unlimited data policy.
None of this is new. ATT started throttling unlimited plans at 5 gigs in 2010. If you have a grandfathered unlimited plan, you were throttled for years. Many never noticed.
In 2015 they changed the policy, stopped throttling and used reprioritizing and raised the limit to 22 gigs before reprioritising.
The notices were a response to a threat from the FCCin 2014. The FCC threatened to fine ATT 100 million be cause ATT did not adequately inform their customers of their data throttling policy.
ATT chose to start immediately sending out copious notices to customers by email and text.
Many thought that this was a new policy. Nope. ATT had been throttling for years, but no one noticed. Back when the notices started going out the forum was flooded with complaints about this "new policy" and "how dare ATT start throttling my data".
Funny, ATT had been doing it for 5 years.
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