Contributor
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1 Message
Cannot activate new phone
I just ordered an S7 Edge and need to activate it. I have payed off my old phone from my 2 year contract and when I got this phone I went to att.com/activate and did all of it and logged in. It asks me which phone I want to switch over from. It only let's me pick from the other 3 peoples phones in the account except mine. I can't activate it and I need to. The only way I can activate it is if I put my new phone on there separately. I'm wondering if I do that if I can manually take my old phone off instead of having to pay for two phones extra?
ATTHelp
Community Support
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231.3K Messages
7 years ago
Hey @Luke092601,
Good afternoon and welcome to the Community Forums! Congratulations on the new phone! Having your new phone ready to go and activated is important so I can see why this is concerning. I will be happy to share some information.
On our activation page you should have the option to activate it on your line. When you paid off your phone with a contract did you remove the line? Are you going to use the same SIM card?
I will be sending you a private message to collect some additional details and we can get this activated for you! Please be on the lookout for it in your inbox.
Have a fantastic weekend!
Daniel, AT&T Community Specialist
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