Cancelled service activation

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Cancelled service activation

I have cancelled my service last month because I thought I would not go back to U.S. but, I have changed my mind and I will go back to U.S. this week.


However, the phone service is cancelled, and I want to know if I can activate the phone with same phone number and same account with same contract.

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Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

Re: Cancelled service activation

You can reactivate your service within 59 days and everything goes back to the way it was. A credit check is run, and based on your history, a deposit may be required. If you had a good paying history, I doubt you'll be asked for a deposit. 

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Former Community Manager
Solution
Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

Re: Cancelled service activation

[ Edited ]

Yes, as ukmnz noted, you can resume your account if it's within 59 days of cancellation. Typically, the number will still be available but if not, the care representative will help establish a new one. 

 

If it's 60+ days after cancellation, we'd start a new account for you. 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

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