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Cancel the phone line, keep the number?

Teacher

Cancel the phone line, keep the number?

I'm moving overseas next month, for an indefinite period of time. I don't want to keep paying my regular monthly payments for a line I won't be using, but I would like to keep the number - for SMS & call forwarding options - no need for any kind of data package, either. Any ideas what would be the best option for this?

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Message 1 of 22
Tutor

Re: Cancel the phone line, keep the number?

I mean when is the best time to port the number to google voice? When I am still in the US or after I am out of US?

Once I port the number to google voice, I can not use my physical phone anymore for either calling someone or using data, right?

Message 16 of 22
ACE - Expert

Re: Cancel the phone line, keep the number?


@IFanLin wrote:

I mean when is the best time to port the number to google voice?

After you've unlocked the phone. I'd do it towards the end of the billing period (since they won't prorate), 4 days before the end so in case they hit some snags.

 

When I am still in the US or after I am out of US?

Before, in case they hit some snags.

 

Once I port the number to google voice, I can not use my physical phone anymore for either calling someone or using data, right?


Correct, but you could put it on prepaid, which is what I'd do.  I'd unlock the phone, port out to Google Voice towards the end of the billing period, get a prepaid line (NO autopay), and forward the GV number to the prepaid.

 

 

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Message 17 of 22
Teacher

Re: Cancel the phone line, keep the number?

I did this more than two years ago, so I don't remember all the details, but I can tell you this:
Porting the AT&T phone number to Google Voice automatically and immediately cancels that number via AT&T.  In other words, once your number is on Google Voice, AT&T no longer service that number at all.  So you can't hold on to the same number on both AT&T and GV for a week, or even for one day.
On the other hand, this does NOT mean you can't get calls on your physical phone - you can, provided you set up Google Voice (with that number) on your phone, and - this is important - provided you still have internet service on that phone.
This is the tricky part, because as soon as you port your number to GV, your calls are coming in via the internet, not via any phone company.  Normally, the data plan on your phone requires you to have an active AT&T (or some other phone company) subscription.  But your subscription ended the minute you ported your number to GV, so you can't rely on your old number for its data plan.
I actually ported my number a week before I left the US, and continued to receive calls to that number - but only when I was somewhere that provided WiFi internet, since my data plan went away the minute I ported the number.

Hope this helps.

Message 18 of 22
Tutor

Re: Cancel the phone line, keep the number?

Thank you! It helps a lot and trick.

The only concern right now is wether I can port my number to google voice after I leave from US. Can I still do that outside the US?

 

Message 19 of 22
ACE - Expert

Re: Cancel the phone line, keep the number?


@IFanLin wrote:

Thank you! It helps a lot and trick.

The only concern right now is wether I can port my number to google voice after I leave from US. Can I still do that outside the US?


I'd do it before you leave. Get a prepaid SIM for the remaining time and have Google Voice forward it to you.

 

You do NOT want to be dealing with calling AT&T internationally if you're trying to port out.  You often can't even reach the account login pages from outside the country without a VPN.

 

@DorKul  wrote:

provided you still have internet service on that phone.

Google Voice should forward to your US phone number, so even if you have a cheap non-data plan it should still forward to your phone while still in the US, correct?

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 22
Tutor

Re: Cancel the phone line, keep the number?

I have another question. The google voice can only transfer the call to the number in the US? 

I have had att number ported to GV and got another number (but this number is not US number). Now I tried to transfer GV call or message to my new number. However, it said only US number can do it. Is that the limitation?

Message 21 of 22
ACE - Expert

Re: Cancel the phone line, keep the number?


@IFanLin wrote:

I have another question. The google voice can only transfer the call to the number in the US? 

Now I tried to transfer GV call or message to my new number. However, it said only US number can do it. Is that the limitation?


It might also include Canada or Mexico, I really can't speak to other countries.

 

I think you'll just need to work within the constraints of the Google Voice apps (which is what I've normally done) and I'm not sure what that is, I just wanted my voicemail to loop to it when out of the country (the apps supported the texting type messaging). 

 

I thought some third-party apps would ring when called. In post #9, they forwarded to Skype, but I'm not sure why you wouldn't just transfer the number to Skype (unless Skype charge extra for that).

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 22 of 22
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