Can you restore my service? Please

Hello @alnafisah636276,

How exciting to be traveling out of the country! I can definitively help get your services restored!

Is your account suspended as a non-pay or voluntary suspension? If it was non-pay, after the account has been paid in full, please wait around 5 minutes, and reboot the phone.  Once the phone finishes turning back on, your services will be fully restored.

If it was voluntary, please go to Suspend, block, or reactivate via MyAT&T > Next to the suspended device, select Reactivate > Follow the prompts to reactivate service on your device.

Please let me know if these steps help! Have a fantastic day!

Katie, AT&T Community Specialist

Hi,

I still have problem! I couldn't activate my service.

My name: Khalid H.

My Phone number# [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

@alnafisah636276

Are you a Gophone customer?   

Hi again @alnafisah636276,

I’m sorry to hear you’re still having some trouble with getting service on your device while out of the country. I’d love to help out!

This will require a closer look at your account in order to accurately diagnose the problem. I will be sending a private message to your Forum’s Inbox in order to gather some additional information. Please keep an eye out for this message! The integrity of your account is very important to us, so please refrain from posting any personal information on the thread, as it will be edited for privacy reasons.

I’m looking forward to working with you! Take care, and have a great rest of your day!

Katie, AT&T Community Specialist