12-19-2013 7:14 AM
Same tired story I've come across on google....I got married. My wife has a verizon account with a California number. My AT&T account is a Maryland phone number. I want to port her to AT&T to buy her the new iPhone 5s and get us on a family plan. I go to Best Buy to pickup my online order and they tell me it won't let them port the number, but try to tell me to just get a new number and if I take it to an AT&T store they will port it for me.
Can it be done yet? This is really silly. These days people use their cell number for everything and asking them to abandon it is a difficult thing.
Solved by: Go to Solution.
- edited 12-20-2013 7:26 AM
I don't think this can be done with consumer accounts. However, I suggest you send a private message to ATTCustomerCare to see if they can offer you any options.
Alternatively, you could sign up for a new number, and port her current number to Google Voice for $20.
Which, I admit, shouldn't have to be something you resort to, however it may be an option to explore.
That way she can
Some limitations include
12-19-2013 10:44 PM
I read something about a CNI account which is like a business account but for regular individuals?
This is a huge hassle. Wish there was something easier.
12-19-2013 11:17 PM
Could it possibly have been NCI?
Actually, I just found an interesting post by an AT&T employee. I'd follow up with AT&T Support (via phone, chat, or in an actual retail store), if I were you though.
aGuyWhoKnows wrote: You can have cross market numbers on the same retail or NBI plan. Also, NBI accounts have the same plans as consumers, they are just referred to as 'Business Talk' or Business Mobile Share. Either way it's irrelevant, the system has changed and consumers should not have business accounts. Also, even if it is cheaper to 'add a laptop' to a mobile share plan in a business market VS a consumer market is irrelevant too. Business owners are privy to different discounts on different things because THEY OWN A BUSINESS.
12-20-2013 1:26 AM
12-20-2013 5:09 AM
I put numbets from 2 different states in a family plan without any trouble.
Were those numbers from states that are close together? I live in the DC area and we can have MD, DC and (at least) northern VA area codes on a family account even under old rules.
12-20-2013 6:59 AM
The issue isn't just different states, it's because they are from different "markets" supposedly.
This document says it should be possible now (https://www.wireless.att.com/businesscenter/en_US/pdf/1310-RN-Consumer-Cross-Market.pdf) but when I called AT&T 3 different times they have no idea what I am talking about! Ugh.
- edited 12-20-2013 7:46 AM
@mclagett,seems like you've answered you own question and have the documentation to support it. Why not visit an AT&T store? Show this document on your mobile device or print it out, in case they don't know either.
- edited 08-31-2016 9:12 AM by Lingoes
That's right, Consumer Cross Market account can be set up for you. It's a very new addition to the system. Our team can help you with that, please send us a private message by clicking here, please include your name, phone number and the best time you can be reached.
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12-23-2013 7:03 AM
Turns out all I had to do was go into a physical AT&T store and everythign was done without any hiccups whatsoever. How ridiculous that being on the phone with AT&T they didn't know this could be done. Not so surprised at the incompetence of Best Buy. I hate that place.
04-18-2016 5:14 PM
I have the same situation. It is 2016 now. The different market place issue still exists. Why? Can anyone helps with me?