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Can't unlock phone with 2 years on AT&T

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Can't unlock phone with 2 years on AT&T

Hi,

 

I am trying to unlock an iPhone 6. The phone was on contract on AT&T for around 2 years, then gathered dust in a drawer for a year or so. Now I can't unlock the phone:

>Current status - Denied
>We can't unlock this device because it hasn't been active for at least six months of paid service.
>You can submit a new request after six months of paid service.

 

This can't be correct. The phone has had years of paid service. Can you help me to unlock the phone please?

 

Thanks,

Michael

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ACE - Master
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Accepted by MichaelOz
‎03-24-2019 3:56 PM

Re: Can't unlock phone with 2 years on AT&T


@MichaelOz wrote:

Hi,

 

I am trying to unlock an iPhone 6. The phone was on contract on AT&T for around 2 years, then gathered dust in a drawer for a year or so. Now I can't unlock the phone:

>Current status - Denied
>We can't unlock this device because it hasn't been active for at least six months of paid service.
>You can submit a new request after six months of paid service.

 

This can't be correct. The phone has had years of paid service. Can you help me to unlock the phone please?

 

Thanks,

Michael


Have you tried requesting the unlock as a non-customer? Have you recently added it to a pre-paid account?

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Contributor

Re: Can't unlock phone with 2 years on AT&T

Thanks, unlocking as a non-customer worked. Sorry for the stupid question, it was actually a few months ago that I tried, and I don't think that was an option back then. I should have tried again before posting. Thanks again!

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ACE - Master

Re: Can't unlock phone with 2 years on AT&T


@MichaelOz wrote:

Thanks, unlocking as a non-customer worked. Sorry for the stupid question, it was actually a few months ago that I tried, and I don't think that was an option back then. I should have tried again before posting. Thanks again!


Thanks for the update! Glad we could help and posting this question might help someone else in the future!

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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