Can't add anymore lines?

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Can't add anymore lines?

I am trying to buy a phone to add to my line from costco (i currently have 3 lines on my account including mine)but it says I am not allowed anymore lines. But on AT&T I can add two more lines. Help.

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Accepted by ATTDelia (Employee)
‎09-30-2015 1:39 AM

Re: Can't add anymore lines?


LkChoe wrote:

I am trying to buy a phone to add to my line from costco (i currently have 3 lines on my account including mine)but it says I am not allowed anymore lines. But on AT&T I can add two more lines. Help.


How many minutes is your family plan?

550 = 3 lines maximum

700 and above = 5 lines

 

On the att site I believe it will let you know that you have to upgrade you rplan before you can complete the order

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Solution
Accepted by ATTDelia (Employee)
‎09-30-2015 1:39 AM

Re: Can't add anymore lines?

What minute plan do you have? If you have the 550 minute plan, it is capped at 3 lines. If you have the 700 minute plan, it is capped at 5 lines. If you have a grandfathered plan (no longer available), you cannot add lines to it.
This is a user to user forum. I am a user, just like almost everyone else on the site.
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Re: Can't add anymore lines?

I have a 700 minute plan

 

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Re: Can't add anymore lines?


LkChoe wrote:

I have a 700 minute plan

 


you are allowed 5 lines on that,  something in the costco system then

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