Contributor
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2 Messages
Can't add a wireless line due to Uverse balance?
I have been an att customer since 2011. I had their Uverse cable\internet\home phone service for a short time before canceling and changing providers. I had a final balance that I have been working to pay down. I have kept my wireless bill up to date as usual and recently tried to add a phone line to my wireless acount. I was told over the phone I was good to go and would be able to either go into the store to add a line, go into a retailer or do my order over the phone. I went to a retailer and got through most of the process and then was told I couldn't add a line to my wireless account because of the past due final balance on my cancelled uverse cable\internet\phone account. how is that allowed? I'm being penalized on my wireless account (that was in good standing) on an account that is not even active anymore. Has anyone else had this happen?
ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hi there @bironm
I do apologize for the inconvenience however you are not eligible to add a line or perform device upgrades when there is an existing unpaid balance on another AT&T account.
Thank you,
Charise
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bironm
Contributor
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2 Messages
9 years ago
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yculberson
Contributor
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1 Message
7 years ago
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Boomergal
Contributor
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1 Message
7 years ago
I had a direct tv account 6 years ago that I cancelled because the lady called me a racist b over the phone. Today I went to add a line to my account for att and got told that I had to pay the direct tv account. I signed up with att over a year ago and had no issue but now it's an issue. I told them that I wasn't going to pay it for the reasons why and that it wasn't even a problem a year ago. I think att is just making stuff up as they go along. I will be canceling my services after I am done paying for these phones.
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MicCheck
ACE - Expert
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14.2K Messages
7 years ago
I'm not sure what happened a year ago, but today you told AT&T you were refusing to pay a bill you owe. Why on earth would you expect them sell you more stuff?
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Juliejeans85
Contributor
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1 Message
6 years ago
Same here!! It’s a balance that is a mistake, but shouldn’t effect my service since my account was with directv long before at&t acquired directv, I had at&t long before they acquired directv, and directv can’t even give me the same answer between reps! It’s bullsh** and they’re willing to lose a customer who pays an average of $3132/year, who is asking to add TWO additional lines, I.e., spend more money, over something that is both wrong and far less that what i spend every year??? That’s the dumbest, most absolutely absurd thing a business could do! Can you imagine how many people are going through this and how much they could lose by their terrible business practices?!?! Not smart!!
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MicCheck
ACE - Expert
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14.2K Messages
6 years ago
@Juliejeans85, how is not allowing customer who have had trouble paying their bills to have an even bigger bill bad business practice?
if you’re having trouble correcting a billing issue, you should try the Direct TV forums.
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aangel422
Contributor
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1 Message
6 years ago
I just don't get why you cant get a new line from a Wireless provider by owing a Cable/LandLine Phone bill has to determine whether you get a new line or not...
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