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alyssanicole331's profile

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2 Messages

Monday, August 31st, 2015 2:29 PM

Can I upgrade after paying remaining balance with cracked screen?

So about a month ago I cracked my iPhone 5s. Since then, my phone battery has begun to stop working. I'm currently enrolled in the AT&T NEXT program and I owe about $150 left on the phone. I was reading about elgibility details and it says that I'm due for an upgrade. My question though is.. It says that I can pay the remaining balance and trade the phone in for a brand new one IF AND ONLY IF the phone is in good condition. Obviously mine is not so I was wondering if I could pay the remaining balance, and instead of trading it in, just get a new phone and begin another NEXT contract??? Thanks so much!

Master

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4.1K Messages

9 years ago

At any time you can pay off the full balance and then be free to open a new NEXT agreement, yes. You are correct in that with a cracked screen, you can't do the trade-in, but you can pay off the full balance and then start a new agreement.  It may take a little time for the current agreement to finally clear & close out, but you can do that.

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