Can I get an update on the Case ***** & *****

So.....how does one actually contact customer support directly? My average wait time since I started measuring (pre- COVID) was 15 minutes AND AND AND.....every time, I had to go through the same stupid questions for 15 more minutes before I got to advanced technical support where my question may or may not have been answered.

Where is AT&T's customer service email?

Related note: I called AT&T customer service and after 35 minute wait and 15 minute stupid question session, I was advised I was talking to Directv. The CS rep kindly gave me the number to call AT&T mobility....which was the number I had dialed to reach him. I have been on hold for 95 minutes since then as I type this.

AT&T customer service is the absolute worst.

And here I thought it couldn't get worse!!!! 1 hr and 59 minutes on hold....they "answer" and NOTHING!!! Un-fn-believable.

Once I am able to get this stupid installment issue figured out so I CAN PAY (I LITERALLY AM BEGGING THEM TO LET ME PAY MY PHONE OFF EARLY), then I will run as fast and far as I can from this catastrophe.