Need help understanding your bill?
JenAYoung's profile

Contributor

 • 

2 Messages

Tuesday, February 28th, 2012 11:10 PM

Call for help with a solution, thanks!

My friend is a user of a family plan whose owner is closing the account, so she wants to join in my family plan. We tried the transfer of billing responsibility but was told it couldn't be transferred because her number belongs to a different market (WA, while mine is NY). So what could we do? Could anyone help with a solution, please? Thanks!

Accepted Solution

Official Solution

Employee

 • 

372 Messages

12 years ago

Only option there is for her to change her number. 😞 all lines on a family plan need to be in the same market.

Contributor

 • 

2 Messages

12 years ago

Thanks for help!

Former Employee

 • 

8 Messages

12 years ago

Also make sure they waive the number change fee due to market change

AT&T employee I post to this site on my own time and not on the clock 🙂
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.